csr- local telco nonvoice

2 days ago

Cebu City, Central Visayas, Philippines Conduent Full time $104,000 - $130,878 per year

LOCAL TELCO - NONVOICE ACCOUNT

You may walk-in the Recruitment office located at G/F Skyrise Alpha Building, Cebu Business Park, Cebu City from 8:00 AM onwards (Monday-Friday).

Job Track Description:

Performs tasks based on established procedures.

In some areas, requires vocational training, certifications, licensures, or equivalent experience.

Responsibility Statements

Identifies customer needs by referring to case notes and examining each as a specific case.

Performs routine call center activities concerning business products and services.

Uses standard scripts and established guidelines and under supervision, to meet SLAs.

Provides customers with information that is specialized.

Communicates in a warm and empathetic manner.

Gathers all necessary information to update the database.

Escalates issues to senior levels, based on complaints or concerns.

Explains company policies to customers.

Performs other duties as assigned.

Complies with all policies and standards.

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