ITIL-Certified Service Desk Analyst – L2

3 days ago

Mandaluyong, Philippines Unisys Full time

We are a global technology solutions company that powers breakthroughs for the world’s leading organizations. These solutions — digital workplace, cloud, applications & infrastructure, enterprise computing and business process solutions — help people overcome obstacles and not only reach their greatest potential but go beyond it. At Unisys, we believe in better Here, you have the opportunity to learn new skills, apply your expertise, and solve complex problems with cutting edge technologies and solutions. You are part of a global diverse team that supports you, drives change, and delivers successful results consistently. What success looks like in this role Trubleshoots and resolves complex issues including: Supporting maintenance of hardware/software, client proprietary, COTS and Unisys applications, and issues with voice communications and voicemail systems. Assisting with resolution of issues with network connectivity, printing and remote access to desktop equipment. Identifies root causes of problems and takes responsibility for timely solution; escalates unusual or complex problems to higher levels for resolution. Communicates problem, resolution and root cause information to users, both technical and non-technical, to help prevent future recurrence. Supports ongoing day-to-day questions related to client incidents, requests and queries. Utilizes problem solving and analytical skills to effectively resolve challenging incidents. Qualifications At least a High School Diploma or GED required. Generally, 3-4 years’ experience in area of responsibility. ITIL certification required. Benefits Career progression and development opportunities Flexible working arrangements Education reimbursement program Corporate discounts In-house training facilities Your application will include the following questions: What's your expected monthly basic salary? To learn more about Unisys, visit #J-18808-Ljbffr

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