ITIL-Certified Service Desk Analyst – L2
4 weeks ago
We are a global technology solutions company that powers breakthroughs for the world’s leading organizations. These solutions — digital workplace, cloud, applications & infrastructure, enterprise computing and business process solutions — help people overcome obstacles and not only reach their greatest potential but go beyond it. At Unisys, we believe in better Here, you have the opportunity to learn new skills, apply your expertise, and solve complex problems with cutting edge technologies and solutions. You are part of a global diverse team that supports you, drives change, and delivers successful results consistently. What success looks like in this role Trubleshoots and resolves complex issues including: Supporting maintenance of hardware/software, client proprietary, COTS and Unisys applications, and issues with voice communications and voicemail systems. Assisting with resolution of issues with network connectivity, printing and remote access to desktop equipment. Identifies root causes of problems and takes responsibility for timely solution; escalates unusual or complex problems to higher levels for resolution. Communicates problem, resolution and root cause information to users, both technical and non-technical, to help prevent future recurrence. Supports ongoing day-to-day questions related to client incidents, requests and queries. Utilizes problem solving and analytical skills to effectively resolve challenging incidents. Qualifications At least a High School Diploma or GED required. Generally, 3-4 years’ experience in area of responsibility. ITIL certification required. Benefits Career progression and development opportunities Flexible working arrangements Education reimbursement program Corporate discounts In-house training facilities Your application will include the following questions: What's your expected monthly basic salary? To learn more about Unisys, visit #J-18808-Ljbffr
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Mandaluyong, Philippines Unisys Full timeITIL - Certified Service Desk Team Lead (Pipeline) Add expected salary to your profile for insights. We are a global technology solutions company that powers breakthroughs for the world’s leading organizations. These solutions — digital workplace, cloud, applications & infrastructure, enterprise computing and business process solutions — help people...
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ITIL-Certified Service Desk Supervisor
4 weeks ago
Mandaluyong, Philippines Unisys Full timeITIL-Certified Service Desk Supervisor (Pipeline) We are a global technology solutions company that powers breakthroughs for the world’s leading organizations. These solutions — digital workplace, cloud, applications & infrastructure, enterprise computing and business process solutions — help people overcome obstacles and reach their greatest...
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Service Desk Analyst
2 weeks ago
Mandaluyong, Philippines Unisys Full timeService Desk Analyst (L2) page is loaded## Service Desk Analyst (L2)locations: Citynet - Mandaluyong Citytime type: Full timeposted on: Posted Todayjob requisition id: REQ **What success looks like in this role:**• Troubleshoots and resolves complex issues including: o Supporting maintenance of hardware /software, client propriety, COTS and Unisys...
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Service Desk Analyst Level 2
2 weeks ago
Mandaluyong City, National Capital Region, Philippines Unisys Full time ₱25,000 - ₱50,000 per yearAbout the RoleAService Desk Level 2professional to provide advanced technical support and resolve complex issues that go beyond Level 1 capabilities. This role requires strong troubleshooting skills, analytical thinking, and a commitment to delivering excellent customer service.Key ResponsibilitiesProvides Tier 2 support.Troubleshoots and resolves complex...
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Ld Tech Svc Desk
4 weeks ago
Mandaluyong, Philippines Unisys Full timeLd Tech Svc Desk - ITIL page is loaded## Ld Tech Svc Desk - ITILlocations: Citynet - Mandaluyong Citytime type: Full timeposted on: Posted Todayjob requisition id: REQ **What success looks like in this role:**• Provides Tier 1 and Tier 2 support.• Troubleshoots and resolves complex issues including:o Supporting maintenance of hardware /software, client...
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Sr Tech Svc Desk
4 weeks ago
Mandaluyong, Philippines Unisys Full timeSr Tech Svc Desk - ITIL page is loaded## Sr Tech Svc Desk - ITILlocations: Citynet - Mandaluyong Citytime type: Full timeposted on: Posted Todayjob requisition id: REQ **What success looks like in this role:**• Provides Tier 1 and Tier 2 support.• Troubleshoots and resolves complex issues including:o Supporting maintenance of hardware /software, client...
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Service Desk Manager
1 week ago
Mandaluyong City, National Capital Region, Philippines ConnectOS Full time ₱2,000,000 - ₱2,500,000 per yearSchedule: Monday to Friday (5:00AM - 2:00PM PHT)What are we looking for?The Service Desk Manager will possess a strong background in customer experience, ITIL, and an understanding of service management methodologies. In this crucial role, you will be instrumental in ensuring exceptional customer service, efficient incident resolution, and robust stakeholder...
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Level 2 Service Desk Analyst
1 week ago
Mandaluyong City, National Capital Region, Philippines Microgenesis Business Systems Full time ₱1,200,000 - ₱2,400,000 per yearThe Level 2 Service Desk Analyst is responsible for overseeing the daily operations of the IT service desk, ensuring the efficient and effective resolution of user requests, incidents, and problems. This role plays a pivotal part in maintaining high service standards, ensuring compliance with ITIL best practices, and driving continuous service improvements....
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Service Desk Analyst L2
2 weeks ago
Mandaluyong City, National Capital Region, Philippines Unisys Full time ₱250,000 - ₱500,000 per yearWhat success looks like in this role:Provides Tier 2 support.Troubleshoots and resolves complex issues including:o Supporting maintenance of hardware /software, client propriety, COTS and Unisys applications and issues with voice communications and voicemail systems, ando Assisting with resolution of Issues with network connectivity, printing and remote...
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Level 2 Service Desk Analyst
1 week ago
Mandaluyong Central Post Office P, Philippines Microgenesis Business System Full time ₱300,000 - ₱360,000 per yearThe Level 2 Service Desk Analyst is responsible for overseeing the daily operations of the IT service desk, ensuring the efficient and effective resolution of user requests, incidents, and problems. This role plays a pivotal part in maintaining high service standards, ensuring compliance with ITIL best practices, and driving continuous service improvements....
