Service Desk Analyst
2 days ago
Service Desk Analyst (L2) page is loaded## Service Desk Analyst (L2)locations: Citynet - Mandaluyong Citytime type: Full timeposted on: Posted Todayjob requisition id: REQ **What success looks like in this role:**• Troubleshoots and resolves complex issues including: o Supporting maintenance of hardware /software, client propriety, COTS and Unisys applications and issues with voice communications and voicemail systems, and o Assisting with resolution of Issues with network connectivity, printing and remote access to desktop equipment. • Identifies root causes of problems and takes responsibility for timely solution; escalates unusual or complex problems to higher levels for resolution. • Communicates problem, resolution and root cause information to users, both technical and non-technical, to help prevent future recurrence. • Supports in ongoing day to day questions related to client incidents, requests and queries. • Utilizes problem solving and analytical skills to effectively resolve challenging incidents.**You will be successful in this role if you have:**At least High School Diploma or GED required Generally, 3-4 years’ experience in area of responsibilityITIL certification requiredUnisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at or alternatively Toll Free: (Prompt 4). US job seekers can find more information about Unisys’ .#J-18808-Ljbffr
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Service Desk Analyst
3 weeks ago
Mandaluyong, Philippines Unisys Full timeService Desk Analyst page is loaded## Service Desk Analystlocations: Citynet - Mandaluyong Citytime type: Full timeposted on: Posted Todayjob requisition id: REQ **What success looks like in this role:**• Answers moderately complex questions, following guidelines and using judgment based on experience with related incidents and service requests. ...
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Service Desk Analyst
3 weeks ago
Mandaluyong, Philippines Microgenesis Business Systems Full timeResponsibilities Act as the single point of contact to support internal and external clients 24/7. Provide first-line investigation, diagnosis, and resolution and promptly allocate unresolved issues. Walk the customer through the problem-solving process. Closely coordinate with clients to ensure issues have been resolved. Updating knowledge bases with...
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Service Desk Analyst
4 weeks ago
Mandaluyong City, National Capital Region, Philippines Unisys Full timeService Desk Analyst page is loaded## Service Desk Analystlocations: Citynet - Mandaluyong Citytime type: Full timeposted on: Posted Todayjob requisition id: REQ567771**What success looks like in this role:**• Answers moderately complex questions, following guidelines and using judgment based on experience with related incidents and service...
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Level 2 Service Desk Analyst
1 day ago
Mandaluyong City, National Capital Region, Philippines Microgenesis Business Systems Full time ₱1,200,000 - ₱2,400,000 per yearThe Level 2 Service Desk Analyst is responsible for overseeing the daily operations of the IT service desk, ensuring the efficient and effective resolution of user requests, incidents, and problems. This role plays a pivotal part in maintaining high service standards, ensuring compliance with ITIL best practices, and driving continuous service improvements....
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Junior Service Desk Analyst
2 weeks ago
Mandaluyong City, National Capital Region, Philippines Stolt-Nielsen Full time ₱900,000 - ₱1,200,000 per yearAre you interested in joining the world of international storage and distribution of bulk liquids, tankers, terminals, aquaculture & LNG? Stolt-Nielsen's fast growing Business Technology is looking for a Junior Service Desk Analyst (Project-based).Stolt-Nielsen Limited (SNL) is the specialist storage and transportation provider for bulk liquids: chemicals,...
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Junior Service Desk Analyst
2 weeks ago
Mandaluyong City, National Capital Region, Philippines Stolt-Nielsen Limited Full time ₱250,000 - ₱500,000 per yearAre you interested in joining the world of international storage and distribution of bulk liquids, tankers, terminals, aquaculture & LNG? Stolt-Nielsen's fast growing Business Technology is looking for a Junior Service Desk Analyst (Project-based) .Stolt-Nielsen Limited (SNL) is the specialist storage and transportation provider for bulk liquids: chemicals,...
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Level 2 Service Desk Analyst
1 day ago
Mandaluyong Central Post Office P, Philippines Microgenesis Business System Full time ₱300,000 - ₱360,000 per yearThe Level 2 Service Desk Analyst is responsible for overseeing the daily operations of the IT service desk, ensuring the efficient and effective resolution of user requests, incidents, and problems. This role plays a pivotal part in maintaining high service standards, ensuring compliance with ITIL best practices, and driving continuous service improvements....
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Service Desk Manager
1 day ago
Mandaluyong City, National Capital Region, Philippines ConnectOS Full time ₱2,000,000 - ₱2,500,000 per yearSchedule: Monday to Friday (5:00AM - 2:00PM PHT)What are we looking for?The Service Desk Manager will possess a strong background in customer experience, ITIL, and an understanding of service management methodologies. In this crucial role, you will be instrumental in ensuring exceptional customer service, efficient incident resolution, and robust stakeholder...
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Service Desk Analyst
3 weeks ago
Mandaluyong, Philippines ConnectOS Full timeSchedule Monday – Friday (06:00 AM - 03:00 PM PHT) What are we looking for? Skills Required: A minimum of 3 years working in a Service Desk technical environment. A minimum of 1 year supporting an environment with 500+ end users. Prior experience supporting Australian users. Knowledge of Active Directory and Group Policy. Experience using ServiceNow or...
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Tier I Analyst IT Service Desk
2 weeks ago
Mandaluyong City, National Capital Region, Philippines Emerson Full time ₱900,000 - ₱1,200,000 per yearJob DescriptionEmerson's 130+ years of history have been filled with achievements and challenges that have driven innovative thinking and bold transformations, molding us into the company we are today. By joining us as aTier I Analyst, IT Service Desk, you will be the first level point of contact for any IT-related incidents or requests. By working in an...
