Service Desk Analyst

2 weeks ago

Mandaluyong, Philippines Unisys Full time

Service Desk Analyst (L2) page is loaded## Service Desk Analyst (L2)locations: Citynet - Mandaluyong Citytime type: Full timeposted on: Posted Todayjob requisition id: REQ **What success looks like in this role:**• Troubleshoots and resolves complex issues including: o Supporting maintenance of hardware /software, client propriety, COTS and Unisys applications and issues with voice communications and voicemail systems, and o Assisting with resolution of Issues with network connectivity, printing and remote access to desktop equipment. • Identifies root causes of problems and takes responsibility for timely solution; escalates unusual or complex problems to higher levels for resolution. • Communicates problem, resolution and root cause information to users, both technical and non-technical, to help prevent future recurrence. • Supports in ongoing day to day questions related to client incidents, requests and queries. • Utilizes problem solving and analytical skills to effectively resolve challenging incidents.**You will be successful in this role if you have:**At least High School Diploma or GED required Generally, 3-4 years’ experience in area of responsibilityITIL certification requiredUnisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at or alternatively Toll Free: (Prompt 4). US job seekers can find more information about Unisys’ .#J-18808-Ljbffr

  • Level 2 Service Desk Analyst

    1 week ago

    Mandaluyong City, National Capital Region, Philippines Microgenesis Business Systems Full time ₱1,200,000 - ₱2,400,000 per year

    The Level 2 Service Desk Analyst is responsible for overseeing the daily operations of the IT service desk, ensuring the efficient and effective resolution of user requests, incidents, and problems. This role plays a pivotal part in maintaining high service standards, ensuring compliance with ITIL best practices, and driving continuous service improvements....

  • Level 2 Service Desk Analyst

    1 week ago

    Mandaluyong Central Post Office P, Philippines Microgenesis Business System Full time ₱300,000 - ₱360,000 per year

    The Level 2 Service Desk Analyst is responsible for overseeing the daily operations of the IT service desk, ensuring the efficient and effective resolution of user requests, incidents, and problems. This role plays a pivotal part in maintaining high service standards, ensuring compliance with ITIL best practices, and driving continuous service improvements....

  • Service Desk Manager

    1 week ago

    Mandaluyong City, National Capital Region, Philippines ConnectOS Full time ₱2,000,000 - ₱2,500,000 per year

    Schedule: Monday to Friday (5:00AM - 2:00PM PHT)What are we looking for?The Service Desk Manager will possess a strong background in customer experience, ITIL, and an understanding of service management methodologies. In this crucial role, you will be instrumental in ensuring exceptional customer service, efficient incident resolution, and robust stakeholder...

  • Service Desk Supervisor

    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines Unisys Full time ₱2,000,000 - ₱2,500,000 per year

    About the RoleSupervises and manages the team responsible for advising and assisting users in solving problems related to hardware, software and networks using available technology. Studies and analyzes user needs and Service Desk processes and performance. Implements and enforces policies and processes to ensure maximum uptime of all users to achieve the...

  • Service Desk Analyst

    1 week ago

    Mandaluyong City, National Capital Region, Philippines Microgenesis Business Systems Full time ₱300,000 - ₱450,000 per year

    This role is critical in delivering timely and professional support to users, ensuring incidents and service requests are logged, prioritized, escalated, and resolved in accordance with ITIL-aligned service management practices.1.Incident Management & Technical SupportServe as the first point of contact for IT-related issues via phone, email, chat, or...

  • Service Desk Supervisor

    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines Unisys Full time ₱900,000 - ₱1,200,000 per year

    What success looks like in this role: • Supervises the efforts of Service Desk teams within an assigned region.• Directs Service Desk team members in their day-to-day activities by serving as an escalation point for issues referred to by Service Desk team members, clients or other teams.• Mentors and trains Service Desk team members to build new...

  • Service Assurance Analyst

    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines GOODMAN SUPPORT SERVICES INC. Full time ₱30,000 - ₱60,000 per year

    Functional Overview:As a Service Assurance Analyst (NOC), you will play a critical role in the proactive monitoring, resolution, and escalation of complex technical incidents across network, infrastructure, and application services. You will act as the escalation point for Tier I analysts and ensure service performance issues are swiftly resolved or...

  • Service Desk-TEAM LEADER

    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines Unisys Full time ₱250,000 - ₱500,000 per year

    Location: City net, Mandaluyong (near MRT Shaw station)Work Arrangement: Fully On-Site and Shifting scheduleA Service Desk Team Leader oversees the daily operations of the IT help desk, ensuring efficient service delivery and high customer satisfaction.Key Responsibilities:Lead and supervise service desk staff, ensuring optimal performance and adherence to...

  • IT Service Desk Analyst

    2 weeks ago

    Mandaluyong Central Post Office, Philippines Microgenesis Business System Full time ₱250,000 - ₱350,000 per year

    This role is critical in delivering timely and professional support to users, ensuring incidents and service requests are logged, prioritized, escalated, and resolved in accordance with ITIL-aligned service management practices.1.Incident Management & Technical SupportServe as the first point of contact for IT-related issues via phone, email, chat, or...

  • ITIL-Certified Service Desk Supervisor

    4 weeks ago

    Mandaluyong, Philippines Unisys Full time

    ITIL-Certified Service Desk Supervisor (Pipeline) We are a global technology solutions company that powers breakthroughs for the world’s leading organizations. These solutions — digital workplace, cloud, applications & infrastructure, enterprise computing and business process solutions — help people overcome obstacles and reach their greatest...