Sr Tech Svc Desk

4 weeks ago

Mandaluyong, Philippines Unisys Full time

Sr Tech Svc Desk - ITIL page is loaded## Sr Tech Svc Desk - ITILlocations: Citynet - Mandaluyong Citytime type: Full timeposted on: Posted Todayjob requisition id: REQ **What success looks like in this role:**• Provides Tier 1 and Tier 2 support.• Troubleshoots and resolves complex issues including:o Supporting maintenance of hardware /software, client propriety, COTS and Unisys applications and issues with voice communications and voicemail systems, ando Assisting with resolution of Issues with network connectivity, printing and remote access to desktop equipment.• Identifies root causes of problems and takes responsibility for timely solution; escalates unusual or complex problems to higher levels for resolution.• Communicates problem, resolution and root cause information to users, both technical and non-technical, to help prevent future recurrence.• Supports L1 and L2 support agents in ongoing day to day questions related to client incidents, requests and queries.• Utilizes problem solving and analytical skills to effectively resolve challenging incidents.**You will be successful in this role if you have:**High School Diploma or GED requiredMay require technical certification or Associate DegreeGenerally, 2-4 years’ experience in area of responsibilityUnisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at or alternatively Toll Free: (Prompt 4). US job seekers can find more information about Unisys’ .#J-18808-Ljbffr

  • Assoc Tech SVC Desk

    4 weeks ago

    Mandaluyong, Philippines Unisys Full time

    Assoc Tech SVC Desk page is loaded## Assoc Tech SVC Desklocations: Citynet - Mandaluyong Citytime type: Full timeposted on: Posted Todayjob requisition id: REQ **What success looks like in this role:**• With guidance, performs routine support duties, including:o Assisting with first line user support by guiding users through the necessary steps to restore...

  • Tech Svc Desk

    4 weeks ago

    Mandaluyong, Philippines Unisys Full time

    Tech Svc Desk - L1 page is loaded## Tech Svc Desk - L1locations: Citynet - Mandaluyong Citytime type: Full timeposted on: Posted Todayjob requisition id: REQ **What success looks like in this role:**• Answers moderately complex questions, following guidelines and using judgment based on experience with related incidents and service requests.• Requests...

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    4 weeks ago

    Mandaluyong, Philippines Unisys Full time

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  • Sr Tech Svc Desk

    1 week ago

    Mandaluyong City, National Capital Region, Philippines Unisys Full time ₱900,000 - ₱1,200,000 per year

    What success looks like in this role:• Provides Tier 1 and Tier 2 support. • Troubleshoots and resolves complex issues including: o Supporting maintenance of hardware /software, client propriety, COTS and Unisys applications and issues with voice communications and voicemail systems, and o Assisting with resolution of Issues with network connectivity,...

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