Service Desk Analyst Level 2

2 weeks ago

Mandaluyong City, National Capital Region, Philippines Unisys Full time ₱25,000 - ₱50,000 per year

About the Role

A
Service Desk Level 2
professional to provide advanced technical support and resolve complex issues that go beyond Level 1 capabilities. This role requires strong troubleshooting skills, analytical thinking, and a commitment to delivering excellent customer service.

Key Responsibilities

  • Provides Tier 2 support.
  • Troubleshoots and resolves complex issues including:
    • Supporting maintenance of hardware /software, client propriety, COTS and Unisys applications and issues with voice communications and voicemail systems, and

  • Assisting with resolution of Issues with network connectivity, printing and remote access to

desktop equipment.

  • Identifies root causes of problems and takes responsibility for timely solution; escalates unusual or complex problems to higher levels for resolution.
  • Communicates problem, resolution and root cause information to users, both technical and non-technical, to help prevent future recurrence.
  • Supports L1 and L2 support agents in ongoing day to day questions related to client incidents, requests and queries.
  • Utilizes problem solving and analytical skills to effectively resolve challenging incidents.

Key Qualifications

  • Bachelor's Degree or High School Diploma
  • Minimum 2+ years' experience in area of responsibility
  • ITIL foundation certified
  • Retail experience is a plus

  • Level 2 Service Desk Analyst

    1 week ago

    Mandaluyong City, National Capital Region, Philippines Microgenesis Business Systems Full time ₱1,200,000 - ₱2,400,000 per year

    The Level 2 Service Desk Analyst is responsible for overseeing the daily operations of the IT service desk, ensuring the efficient and effective resolution of user requests, incidents, and problems. This role plays a pivotal part in maintaining high service standards, ensuring compliance with ITIL best practices, and driving continuous service improvements....

  • IT Service Desk Analyst BPO

    2 weeks ago

    Quezon City, National Capital Region, Philippines Stark Asia Solutions, Inc Full time ₱360,000 - ₱480,000 per year

    URGENTLY HIRING FOR IT SERVICE DESK ANALYST in QUEZON CITY :))VIRTUAL PROCESS ONLY :)Position: IT Service Desk AnalystWork set up: OnsiteShift Schedule: Night shift/Shifting ScheduleStart date: ASAP(November 21, 2025)Site: Eton Centris, Quezon CityPerks and BenefitsEARN up to 38,000 basic plus 2,400 Non Taxable Allowance( Depends on Previous salary and...

  • it service desk

    2 weeks ago

    Quezon City, National Capital Region, Philippines Stark Asia Solutions, Inc Full time ₱240,000 - ₱480,000 per year

    URGENTLY HIRING FOR IT SERVICE DESK ANALYST in QUEZON CITY :))VIRTUAL PROCESS ONLY :)Position: IT Service Desk AnalystWork set up: OnsiteShift Schedule: Night shift/Shifting ScheduleStart date: November 7 or November 14, 2025Site: Centris, Quezon CityPerks and BenefitsEARN up to 38,000 basic plus 2,400 Non Taxable Allowance( Depends on Previous salary and...

  • Service Desk Manager

    1 week ago

    Mandaluyong City, National Capital Region, Philippines ConnectOS Full time ₱2,000,000 - ₱2,500,000 per year

    Schedule: Monday to Friday (5:00AM - 2:00PM PHT)What are we looking for?The Service Desk Manager will possess a strong background in customer experience, ITIL, and an understanding of service management methodologies. In this crucial role, you will be instrumental in ensuring exceptional customer service, efficient incident resolution, and robust stakeholder...

  • Service Desk Analyst

    1 week ago

    Mandaluyong City, National Capital Region, Philippines Microgenesis Business Systems Full time ₱300,000 - ₱450,000 per year

    This role is critical in delivering timely and professional support to users, ensuring incidents and service requests are logged, prioritized, escalated, and resolved in accordance with ITIL-aligned service management practices.1.Incident Management & Technical SupportServe as the first point of contact for IT-related issues via phone, email, chat, or...

  • Service Desk Analyst

    2 weeks ago

    Makati City, National Capital Region, Philippines Atturra Full time ₱1,500,000 - ₱3,000,000 per year

    What you'll be doingThe Service Desk Analyst offers technical support to clients, addressing Level 1/2 issues and escalating as necessary. This role involves daily interaction with end-users, requiring efficient problem-solving and customer service skills to ensure a positive support experience. Analysts are expected to work within defined SLA timelines and...

  • IT Service Desk Analyst

    2 weeks ago

    Quezon City, National Capital Region, Philippines Stark Asia Solutions, Inc Full time ₱384,000 - ₱480,000 per year

    URGENTLY HIRING FOR IT SERVICE DESK ANALYST in QUEZON CITY :))VIRTUAL PROCESS ONLY :)Position: IT Service Desk AnalystWork set up: OnsiteShift Schedule: Night shift/Shifting ScheduleStart date: October 2025Site: Centris, Quezon CityPerks and BenefitsEARN up to 38,000 basic plus 2,400 Non Taxable Allowance( Depends on Previous salary and experiences) Must...

  • Service Desk Supervisor

    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines Unisys Full time ₱2,000,000 - ₱2,500,000 per year

    About the RoleSupervises and manages the team responsible for advising and assisting users in solving problems related to hardware, software and networks using available technology. Studies and analyzes user needs and Service Desk processes and performance. Implements and enforces policies and processes to ensure maximum uptime of all users to achieve the...

  • Global IT Service Desk Analyst

    2 weeks ago

    Quezon City, National Capital Region, Philippines Stark Asia Solutions, Inc Full time ₱240,000 - ₱480,000 per year

    Are you an experienced IT professional looking to take your career to the next level? We're looking for Global IT Service Desk Analysts with hands-on experience in Active Directory and ServiceNow.Join our global BPO team and support international clients by resolving IT issues, managing user accounts, and providing top-notch technical assistance. If you're...

  • Service Desk Analyst

    2 weeks ago

    Makati City, National Capital Region, Philippines ESPIRE INFOLABS PTY. LTD Full time ₱150,000 - ₱200,000 per year

    Relevant experience in L1 Service Desk Analyst with a strong customer interaction experienceGood troubleshooting skillsExposure to Active Directory, DNS, DHCP, and VPNWilling to work in a 24x7 environment and provide weekend coverage, if needed.Ability to multitask in a fast-paced environment.Excellent ability to learn and articulate technical...