Service Desk Analyst L2

2 weeks ago

Mandaluyong City, National Capital Region, Philippines Unisys Full time ₱250,000 - ₱500,000 per year

What success looks like in this role:

  • Provides Tier 2 support.
  • Troubleshoots and resolves complex issues including:

o Supporting maintenance of hardware /software, client propriety, COTS and Unisys applications and issues with voice communications and voicemail systems, and

o Assisting with resolution of Issues with network connectivity, printing and remote access to desktop equipment.

  • Identifies root causes of problems and takes responsibility for timely solution; escalates unusual or complex problems to higher levels for resolution.
  • Communicates problem, resolution and root cause information to users, both technical and non-technical, to help prevent future recurrence.
  • Supports L1 and L2 support agents in ongoing day to day questions related to client incidents, requests and queries.
  • Utilizes problem solving and analytical skills to effectively resolve challenging incidents.

You will be successful in this role if you have:

  • Bachelors Degree or High School Diploma
  • Minimum 2+ years' experience in area of responsibility
  • ITIL foundation certifed
  • Retail experience is a plus

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at or alternatively Toll Free: Prompt 4). US job seekers can find more information about Unisys' EEO commitment here .

  • Service Desk Analyst Level 2

    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines Unisys Full time ₱25,000 - ₱50,000 per year

    About the RoleAService Desk Level 2professional to provide advanced technical support and resolve complex issues that go beyond Level 1 capabilities. This role requires strong troubleshooting skills, analytical thinking, and a commitment to delivering excellent customer service.Key ResponsibilitiesProvides Tier 2 support.Troubleshoots and resolves complex...

  • Level 2 Service Desk Analyst

    1 week ago

    Mandaluyong City, National Capital Region, Philippines Microgenesis Business Systems Full time ₱1,200,000 - ₱2,400,000 per year

    The Level 2 Service Desk Analyst is responsible for overseeing the daily operations of the IT service desk, ensuring the efficient and effective resolution of user requests, incidents, and problems. This role plays a pivotal part in maintaining high service standards, ensuring compliance with ITIL best practices, and driving continuous service improvements....

  • IT Service Desk Analyst

    2 weeks ago

    Quezon City, National Capital Region, Philippines Stark Asia Solutions, Inc Full time ₱384,000 - ₱480,000 per year

    URGENTLY HIRING FOR IT SERVICE DESK ANALYST in QUEZON CITY :))VIRTUAL PROCESS ONLY :)Position: IT Service Desk AnalystWork set up: OnsiteShift Schedule: Night shift/Shifting ScheduleStart date: October 2025Site: Centris, Quezon CityPerks and BenefitsEARN up to 38,000 basic plus 2,400 Non Taxable Allowance( Depends on Previous salary and experiences) Must...

  • Service Desk Manager

    1 week ago

    Mandaluyong City, National Capital Region, Philippines ConnectOS Full time ₱2,000,000 - ₱2,500,000 per year

    Schedule: Monday to Friday (5:00AM - 2:00PM PHT)What are we looking for?The Service Desk Manager will possess a strong background in customer experience, ITIL, and an understanding of service management methodologies. In this crucial role, you will be instrumental in ensuring exceptional customer service, efficient incident resolution, and robust stakeholder...

  • IT Service Desk Analyst BPO

    2 weeks ago

    Quezon City, National Capital Region, Philippines Stark Asia Solutions, Inc Full time ₱360,000 - ₱480,000 per year

    URGENTLY HIRING FOR IT SERVICE DESK ANALYST in QUEZON CITY :))VIRTUAL PROCESS ONLY :)Position: IT Service Desk AnalystWork set up: OnsiteShift Schedule: Night shift/Shifting ScheduleStart date: ASAP(November 21, 2025)Site: Eton Centris, Quezon CityPerks and BenefitsEARN up to 38,000 basic plus 2,400 Non Taxable Allowance( Depends on Previous salary and...

  • it service desk

    2 weeks ago

    Quezon City, National Capital Region, Philippines Stark Asia Solutions, Inc Full time ₱240,000 - ₱480,000 per year

    URGENTLY HIRING FOR IT SERVICE DESK ANALYST in QUEZON CITY :))VIRTUAL PROCESS ONLY :)Position: IT Service Desk AnalystWork set up: OnsiteShift Schedule: Night shift/Shifting ScheduleStart date: November 7 or November 14, 2025Site: Centris, Quezon CityPerks and BenefitsEARN up to 38,000 basic plus 2,400 Non Taxable Allowance( Depends on Previous salary and...

  • Service Desk Analyst

    2 weeks ago

    Makati City, National Capital Region, Philippines Atturra Full time ₱1,500,000 - ₱3,000,000 per year

    What you'll be doingThe Service Desk Analyst offers technical support to clients, addressing Level 1/2 issues and escalating as necessary. This role involves daily interaction with end-users, requiring efficient problem-solving and customer service skills to ensure a positive support experience. Analysts are expected to work within defined SLA timelines and...

  • MSP Support/Helpdesk

    2 weeks ago

    Quezon City, National Capital Region, Philippines ECLARO Full time ₱400,000 - ₱600,000 per year

    Role Title: MSP Support/Helpdesk (L1, L2, L3)ECLARO:A quick SummaryECLARO is an award-winning professional services firm headquartered in New York City and operating in the U.S., Canada, UK, Ireland, Australia and the Philippines. We are dedicated to a singular purpose: providing the Right People to meet every client's needs and solve business challenges...

  • Service Desk Analyst

    2 weeks ago

    Makati City, National Capital Region, Philippines ESPIRE INFOLABS PTY. LTD Full time ₱150,000 - ₱200,000 per year

    Relevant experience in L1 Service Desk Analyst with a strong customer interaction experienceGood troubleshooting skillsExposure to Active Directory, DNS, DHCP, and VPNWilling to work in a 24x7 environment and provide weekend coverage, if needed.Ability to multitask in a fast-paced environment.Excellent ability to learn and articulate technical...

  • Service Desk Supervisor

    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines Unisys Full time ₱2,000,000 - ₱2,500,000 per year

    About the RoleSupervises and manages the team responsible for advising and assisting users in solving problems related to hardware, software and networks using available technology. Studies and analyzes user needs and Service Desk processes and performance. Implements and enforces policies and processes to ensure maximum uptime of all users to achieve the...