ITIL - Certified Service Desk Team Lead (Pipeline)

3 days ago

Mandaluyong, Philippines Unisys Full time

ITIL - Certified Service Desk Team Lead (Pipeline) Add expected salary to your profile for insights. We are a global technology solutions company that powers breakthroughs for the world’s leading organizations. These solutions — digital workplace, cloud, applications & infrastructure, enterprise computing and business process solutions — help people overcome obstacles and not only reach their greatest potential but go beyond it. At Unisys, we believe in better Here, you have the opportunity to learn new skills, apply your expertise, and solve complex problems with cutting edge technologies and solutions. You are part of a global diverse team that supports you, drives change, and delivers successful results consistently. Key Responsibilities Troubleshoots and resolves complex issues including supporting maintenance of hardware/software, client proprietary, COTS and Unisys applications and issues with voice communications and voicemail systems. Assists with resolution of issues with network connectivity, printing and remote access to desktop equipment. Identifies root causes of problems and takes responsibility for timely solution; escalates unusual or complex problems to higher levels for resolution. Communicates problem, resolution and root cause information to users, both technical and non-technical, to help prevent future recurrence. Supports L1 and L2 support agents in ongoing day‑to‑day questions related to client incidents, requests and queries. Utilizes problem‑solving and analytical skills to effectively resolve challenging incidents. Key Qualifications Diploma or GED required. Generally, 3–4 years’ experience in area of responsibility. ITIL certification required. Perks and Benefits Career progression and development opportunities, Flexible working arrangements, Education reimbursement program, Corporate discounts, In‑house training facilities. To learn more about Unisys visit us at #J-18808-Ljbffr

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