Quality Manager

3 weeks ago

Pasig, Philippines Enshored Full time

Enshored is a leading outsourcer for start-ups, powering growth for disruptive brands and companies in the US and Europe since 2014. As part of Inc 5000 fastest-growing companies in the US, our commitment to pushing the extra mile helps our clients reach their business’ optimal growth potential. Our philosophy leads us to invest in the best people we can find, and working side by side, we help them build the career paths they deserve. We are looking for a Quality Manager to join our team. Key Responsibilities Understand the stakeholder’s need and requirements to develop an effective quality control process. Communicate all relevant concerns to the stakeholders and business directors, creating, coordinating the development and implementation of Quality guidelines. Devise and review specifications and processes. Supervise FTEs and ensure their compliance, overseeing and managing logistics processes. Championing, supporting and leading quality improvement initiatives as part of quality initiatives across the business. Helping implement improvements and best business practices that are fit for purpose, aligned with business goals and organizational culture. Driving a culture of continuous improvement. Education and Required Qualifications Proficiency in MS Office Experience At least 3 - 5 years of managerial experience in the BPO Industry Knowledge in QA Fundamentals and principles Proven interest in technology and how it is changing the world of work Proven ability to work to deadlines and under pressure with a positive attitude Examples of taking initiative in a work setting, with positive outcomes Skills Google suite Google Analytics Proficiency in MS Office Attention to detail Analytical Skills Commitment to delivering to the highest quality first time Strong communication skills in written English, and able to communicate effectively with team in English Coaching and development abilities We support our people to achieve their potential and contribute to their best ability through structured learning and career development. We embrace diversity and provide the environment, tools, and support system to thrive. Enshored is an equal opportunities employer and welcomes applications from all qualified candidates. #J-18808-Ljbffr

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