Quality Manager

1 week ago

Pasig, National Capital Region, Philippines Enshored Full time ₱900,000 - ₱1,200,000 per year

Key Responsibilities

  • Understand the stakeholder's need and requirements to develop an effective quality control process.
  • Communicate all relevant concerns to the stakeholders and business directors
  • Creating, coordinating the development and implementation of Quality guidelines.
  • Devise and review specifications and processes.
  • Supervise FTEs and ensure their compliance
  • Oversee and manage logistics processes
  • Championing, supporting and leading quality improvement initiatives as part of quality initiatives across the business.
  • Helping implement improvements and best business practices that are fit for purpose, aligned with business goals and organizational culture.
  • Driving a culture of continuous improvement.

Required Qualifications

Education:

Bachelor's Degree

Experience:

  • With at least 3 - 5 years of managerial experience in the BPO Industry
  • Knowledge in QA Fundamentals and principles
  • Proven interest in technology and how it is changing the world of work
  • Proven ability to work to deadlines and under pressure with a positive attitude
  • Examples of taking initiative in a work setting, with positive outcomes

Skills:

  • Google suite
  • Google Analytics
  • Proficiency in MS Office
  • Attention to detail
  • Analytical Skills
  • Commitment to delivering to the highest quality first time
  • Strong communication skills in written English, and able to communicate effectively with team in English
  • Coaching and development abilities

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