Healthcare Quality Manager

3 weeks ago


Pasig, Philippines Omega Healthcare Management Services, Inc. Full time

  • Manage a team of 5-10 SQ TLs spread across different LOBs.
  • Coach, guide, and support Quality & Process Improvement teams to perform defined quality improvement tasks.
  • Prioritize and allocate improvement projects based on internal and external quality data.
  • Conduct periodic performance review of progress made on improvement projects and plan course corrections to ensure planned results are accomplished.
  • Develop and implement plans for continuous education across SQ function in the location.
  • Build cross domain expertise of team members to enhance their skill and knowledge.
  • Identify tools, techniques and methodologies required to upgrade competency of team members to deliver breakthrough results.
  • Coordinate with training team for redesigning on line and entry level training modules and TNI for existing associates.
  • Participate in client calls whenever necessary along with SQ TLs to represent Quality.
  • Drive performance management initiatives for SQ function at the location.
  • Define visual display system for each team performance on floor - Visual Factory
  • Drive Six Sigma culture across location.
  • Act as a single point of contact for all quality related activities of the location.

Essential:

  • Graduate / Post graduate in any discipline with minimum 3-4 years of work experience as Quality Assurance Manager
  • Experience in Healthcare BPO organization is an advantage.
  • Sound knowledge on various quality improvement tools and techniques like Kaizen, Lean Six Sigma, FMEA, etc.
  • Managed team of 6-8 team members.
  • Proven process improvement experience to improve delivery quality.

Desirable:

  • Six Sigma certified from a reputed company/certifier
  • Experience in revenue cycle management industry.
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