Training / Quality Manager - Healthcare Account

Key Responsibilities:Review and verify customer request approvals made by contact center agents to ensure they align with internal policies and healthcare protocols.Validate Excess of Benefits (EOB) cases and ensure proper documentation and resolution are reflected in each transaction.Monitor and evaluate agent interactions (calls, emails, chat, etc.) using...

As a Core Training and Quality Director, you will be responsible for operational readiness and service quality assurance frameworks.This role will collaborate closely with Operations, HR, Client Services, and Technology to implement scalable training programs, robust quality frameworks, and data-driven improvements aligned with client expectations and...

Provide exceptional customer service to patients and healthcare providers via voice communication.Resolve inquiries and complaints efficiently while adhering to company policies.Maintain patient confidentiality and comply with healthcare regulations.Document customer interactions and track issues through the company's CRM system.Collaborate with team members...

Local Healthcare Account.Voice AccountWilling to work on-siteCan start ASAP.Maintains customer relationships by responding to inquiries; documenting actions.Prepares for customer inquiries by studying products, services, and customer service processes.Responds to customer inquiries by understanding inquiries; reviewing previous inquiries and responses;...

1 PHRN Training Manager100, ,000phpQualifications:Must be a Registered Nurse (PHRN)Minimum of 2 years' experience as a Training Manager in a BPO setupAt least 3 years of experience handling a Clinical Healthcare account (UMR, Appeals, Denials, or Coding)Willing to work onsite in OrtigasCan start immediatelyRCM TrainerLocation: Onsite – Quezon City...

Key Responsibilities:Build strategies and programs targeting employee retention in a BPO settingManage a team of 20-30 people, providing firm leadership, making quick decisions, and pushing for the adherence to the company policies and goals.Engage in regular fieldwork to assess the effectiveness of operationsParticipate in various meetings with clients and...

Duties & Responsibilities· Monitor activities of Nurses to assess schedule adherence, accuracy, quality, productivity, timeliness and compliance with job requirements, policies and procedures. Report updates to management.· Provide basic on-the-job training for direct reports and serve as a resource to address questions related to the policies, processes...

Job SummaryAs the Vice President of Sales, you will be responsible for developing and implementing strategic sales initiatives to drive revenue growth and market share expansion. You will lead a high-performing team of sales professionals, fostering a culture of collaboration, innovation, and accountability. Reporting directly to the President, you will play...

We're Hiring: Healthcare Accounts Receivable Specialist Role SummaryOwn the collection of provider fees (service/platform/RCM fees) from provider's clients. You'll manage an A/R portfolio, drive proactive outreach via email and phone, resolve billing issues, set up payment methods and plans, and keep impeccable records—reducing DSO and past-due balances...

The OpportunityThis is not your typical nursing leadership role. As Head of Nursing Training and Research at The Medical City, you will be at the forefront of shaping the future of nursing practice and education in one of the country's leading healthcare institutions. You'll lead the development of cutting-edge training programs, forge academic partnerships,...