Service Level and Quality Management Associate

2 weeks ago

Pasig, Philippines MERALCO Full time

Service Level and Quality Management Associate The Service Level and Quality Management Associate acts as technical subject matter expert and is responsible for the performance of activities related to the following domains: Quality Management (Solutions Testing and Quality Assurance) The role is responsible for the execution of the following functions, for the domains stated above, such as: Support to the development, implementation and maintenance of solutions testing and quality assurance framework, policies, process, standards, guidelines and procedures aligned with global and best practices. Execution and monitoring of end-to-end full-stack solutions testing and quality audits ensuring adherence to internal and external standards. Support to the development, implementation and maintenance of service level management framework, policies, process, standards, guidelines and procedures aligned with global and best practices. GENERAL RESPONSIBILITIES Quality Management Provides support to solutions architecting and the development of solutions landscape and roadmap specifically for quality assurance, quality control and end-to-end performance assurance of ICT Solutions. Prepares Quality Assurance Plan, Software Quality Test Plan, Performance Testing Plan and Test Automation Plan. Responsible for the definition, management, governance and improvement of the Service Level Management Process Conducts regular review of the entire Service Level Management Process and negotiates, agrees with and controls any amendments necessary. TECHNICAL COMPETENCIES Experience on service management contracts, KPI measurement and management reporting, negotiating service level agreements with both internal and external customers Knowledge of ITIL service support principles to a minimum of a foundation level (V3 is preferred) and how they relate to other IT disciplines QUALIFICATIONS Graduate of Computer Science/IT, Business, Engineering or any similar course. Experience in a similar role or has background in the implementation of Service Level Management as a Service Level Analyst or Service Level Manager Familiarity with service level management tools Experience in a similar role or has background in the implementation of quality standards as a Software Quality Tester or Quality Assurance Analyst Knowledge in Quality Control and Assurance methodologies and procedures with understanding of software development methodologies. Seniority level Entry level Employment type Full-time Job function Quality Assurance Quality Assurance Staff - Food manufacturing company (Misamis) #J-18808-Ljbffr

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