Client Service Assistant Manager, APAC

2 weeks ago

Davao City, Philippines Bachy Soletanche Singapore Full time

Report discriminatory job ad to TAFEP. Roles & Responsibilities Market Coverage: Australia, Malaysia, Singapore and Thailand Operational Excellence Ensure efficient operational management of the team and adherence to SLAs Promote continuous service quality improvement and support in escalations Ensure compliance with existing processes and identification of improvement potentials Effectively plan and allocate resources to achieve performance goals Identify training needs and implement training programs Provide support for store and workshop inquiries Cultural Leadership & Collaboration Act as a liaison between the Client Service Team and other departments to ensure seamless collaborations Promote continuous learning and development within the team Process Optimization and Analysis Analyze client service data to identify trends, patterns and areas for improvement Develop and implement processes to enhance efficiency, quality and client satisfaction Reporting and Communication Create regular reports on team performance Ensure clear and effective communication within the team and with other departments Work Requirement A degree in Business Administration, Communications, or related field; Equivalent qualifications gained through relevant professional experience will be considered At least 3 years of proven leadership experience in client service, ideally in a call center or in the retail/luxury industry Demonstrated experience in direct client interaction, including adept handling of problem-solving, escalations, and systematic follow-up Excellent communication skills in English, both verbal and writing. Further language as an advantage Analytical competence to evaluate service quality, identify optimization potential, and develop targeted solutions Strong ability to prioritize, even under high pressure, as well as a high level of resilience. Team player with hands-on mentality and a proactive mindset. Strong sales and product storytelling skills associated with attitude and tone of voice in line with luxury industry and RIMOWA values. Client First mind-set and strong interpersonal skills with the ability to engage effectively with clients, to meet and exceed their expectations, to handle complaints and difficult situations professionally. Punctuality and time-management skills by respecting and adhering to assigned schedules, ensuring reliability and efficiency. Flexibility to work shifts, including evenings, weekends, and holidays, to accommodate client needs across different English-speaking markets. A highly motivated, energetic, and inspirational team player. Proficiency in Microsoft Office suite and CRM software (experience with Salesforce is advantageous). Seniority Level Mid-Senior level Employment Type Full-time Industries Construction #J-18808-Ljbffr

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