Senior Client Service Manager, Markets

2 weeks ago

Davao City, Philippines HSBC Full time

Senior Client Service Manager HSBC Corporate and Institutional Banking (CIB) is a markets‑led, financing‑focused business that provides investment and financial solutions. Within CIB, Securities Services provides robust and reliable solutions that help clients mitigate risk and enhance their performance. Working with institutional investors, banks, insurance companies, governments, and multinational corporations, this team offers a range of fund administration, global custody, sub‑custody and clearing, and corporate trust and loan agency services. Principal Responsibilities Work in the client service team for Direct Custody & Clearing covering clients in Hong Kong with their day‑to‑day custody enquiries, responsible for independently working with banks and broker‑dealer institutional clients. Act as focal point to gather input & update clients with latest market developments and lobby with regulators for the interest of the clients. The candidate will act as the escalation point to ensure we attain the highest levels of Client Service satisfaction, retention, and reference‑ability of the client base. Function as the focal point of contact leading any upcoming client change, projects by collaborating with the relevant Operations and Product teams to address client needs and provide regular updates to senior management. Ensure adherence to the client governance and oversight for assigned client base, including client due diligence. Regular service reviews to measure KPIs & SLAs to identify operational efficiencies in the service model. Act as the Regional client service manager for Tier 1 banks and broker‑dealer institutional clients for APAC region. The candidate will be responsible to monitor the service model across locations and act as gatekeeper to ensure operating model alignment across the locations. Qualifications Solid experience in client management roles with relevant experience in Direct Custody and Clearing or asset servicing related discipline. Candidate should have excellent communication skills and client facing experience. Strong operational background across settlements, asset servicing, and treasury / cash operations is preferred. Ability to understand market regulations and articulate the changes to internal stakeholders and clients. Experience in managing client change, regulatory and operating model changes in a systemic manner. Flexibility to adapt to the changing demands of the industry, clients, and internal stakeholders. Able to work in a quick‑pace environment and manage individual and team priorities effectively. Proven capacity to operate across a complex organization collaboratively, whilst ensuring that the agreed client/HSBC agenda is effectively managed. Opening up a world of opportunity HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. #J-18808-Ljbffr

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