Client Services Representative

18 hours ago

Davao City, Davao, Philippines SixEleven Full time ₱960,000 per year

Are you a customer service pro with a knack for B2B sales support?

We're hiring a Client Services Representative - Sales Account to join our team

In this role, you'll be the primary point of contact for our clients, ensuring their needs are met, issues are resolved promptly, and they have a positive experience that contributes to our sales goals. The ideal candidate will have excellent communication skills, a knack for problem-solving, and a passion for building strong client relationships.

Key Responsibilities

  • Client Communication: Serve as the main point of contact for clients via phone, email, and chat.
  • Issue Resolution: Address and resolve client inquiries, complaints, and issues efficiently and professionally.
  • Account Management: Maintain a deep understanding of the client's business, products, and services to provide expert support.
  • Sales Support: Collaborate with the sales team to identify new opportunities, support sales processes, and assist in client retention efforts.
  • Documentation: Accurately document all client interactions and transactions in our CRM system.
  • Reporting: Prepare and present reports on client feedback, service metrics, and key performance indicators (KPIs).

Qualifications

  • Education: High school diploma or equivalent is required. A college degree in a business-related field is a plus.
  • Experience: A minimum of 5 years of experience in a client-facing role, preferably in a call center, BPO, or sales environment.
  • Communication Skills: Excellent verbal and written communication skills in English are essential.
  • Problem-Solving: Strong analytical and problem-solving abilities with a proactive approach to issue resolution.
  • Technical Proficiency: Comfortable using CRM software, Microsoft Office Suite, and other relevant tools.
  • Soft Skills: A positive attitude, empathy, and the ability to work well under pressure in a fast-paced environment.
  • Availability: Flexibility to work in a night shift schedule.

Salary Range

  • 70,000 to 80,000 PHP
  • Must Work Night Shift 9pm to 6am

If you have a passion for problem-solving and thrive in a fast-paced environment, we want to hear from you.

Send your updated resume to: OR contact us through this cellphone #

Hiring #JobOpening #ClientServices #CustomerService #SalesSupport #B2B #NowHiring

Job Type: Full-time

Pay: Php70, Php80,000.00 per month

Work Location: In person

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