Assistant Manager, Client Service

Assistant Manager, Client Service - Hang Seng Bank (HK) HSBC invites applications for the role of Assistant Manager, Client Service in Hang Seng Bank (HK). If you’re looking for a role where you can continue to make an impression, take the next step at Hang Seng where your contributions will always be valued. Overview Hang Seng’s Private Banking business provides services for high‑net‑worth individuals, offering bespoke wealth management advice at both a local and global level. The Assistant Manager will focus on building close relationships with high‑net‑worth customers, providing professional advice and premium service, and contributing to the bank’s profitability. Principal Responsibilities Provide comprehensive support to RMTH to ensure exceptional team performance, while effectively managing costs, risks, and the control environment. Act as the Point of Escalation and Team Coordinator, assisting RMTH/RMs with client complaints, operational incidents, and on‑ground issues. Showcase leadership and coordination skills within the team, setting high standards and exemplifying values and behaviors aligned with the Bank’s principles to lead a high‑performing, successful, and engaged team. Coach, mentor, and develop ACSMs within the team to achieve a same level of expertise and knowledge in execution and the adoption of best practices. Represent the Front Office in the Bank’s change management initiatives and projects. Assist in the management of client accounts, ensuring accuracy in documentation and compliance with regulatory requirements. Address client inquiries and resolve issues promptly, ensuring a high level of client satisfaction. Work closely with business partners’ inquiries promptly within reasonable time. Facilitate and monitor the onboarding process for new clients, ensuring all necessary documentation and compliance checks are completed. Manage the annual processes (e.g. CRS/FATCA attestation, W‑Form renewal, TIN collection, etc) completed on time with high quality standard. Support Client Service Managers and Head of Platform Management in the implementation of Business Strategies/ Initiatives; identify streamlining opportunities and initiate procedural changes and/or system enhancements to cope with internal or external requirements/ changes and ensure control effectiveness. Ensure the Team delivers in line with internal procedure/SLA and complies with standards and policy. Requirements University degree in a related discipline or other relevant qualifications. Proven experience in banking with knowledge of investment and insurance products; experience in dealing with high net‑worth customers an advantage. Good analytics and logic to prioritize and work effectively under pressure. Able to lead, motivate and mobilize a small team of assistants to deliver the day‑to‑day role and ad‑hoc projects. Able to adapt and react to new regulations efficiently and collaborate with various departments. Able to act without supervision for time critical issues. High level of customer centricity mindset with dedication to deliver exceptional quality services for customers. Ability to be resilient in face of difficult situations. Ability to communicate effectively, embrace change and overcome challenges. Professional qualifications such as Enhanced Competency Framework (ECF) and/or Certified Banker (CB) under Hong Kong Institute of Bankers (HKIB) would be an advantage. Benefits You’ll achieve more when you join Hang Seng Bank Limited. Hang Seng is committed to service excellence. Our people are our most important asset. We seek to attract high‑calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages. Issued by Hang Seng Bank Limited #J-18808-Ljbffr