Client Service Representative

4 days ago


Davao City, Davao, Philippines Work Avenue and Business Solutions Incorporated Full time

A Client Service Representative serves as the primary point of contact between a company and its clients, ensuring a positive customer experience by responding promptly to inquiries, resolving concerns, and providing product or service information. They handle both incoming and outgoing communications through various channels such as phone, email, chat, or in-person interactions, and are responsible for maintaining a professional and courteous demeanor in all client engagements.

In this role, the representative works closely with internal departments to address client issues, process requests, and ensure service delivery aligns with company standards. They document interactions, manage account details, and may assist in onboarding new clients or explaining service processes. Accuracy, efficiency, and excellent communication skills are essential to maintaining client trust and satisfaction.

Client Service Representatives also play a role in identifying opportunities to improve service processes or upsell products based on client needs. By understanding customer feedback and behavior, they contribute to continuous improvement efforts and client retention strategies. The role requires adaptability, attention to detail, and a client-focused mindset to deliver exceptional support in a fast-paced environment.



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