
Staff Happiness Manager
2 weeks ago
3 days ago Be among the first 25 applicants
Job Summary
We are looking for a Staff Happiness Manager to join our team.
Job Description
About the Role
At Outsourced, we believe that happy staff = high retention and exceptional brand reputation. We're seeking a Global Staff Engagement & Happiness Manager to own the happiness experience of our 1,000+ home-based staff across 6 countries. This role focuses on scalable online engagement that builds connection, recognition, and joy across time zones. You will lead virtual programs and initiatives that enhance our eNPS, improve Glassdoor ratings, and reinforce Outsourced as a Great Place to Work. Your responsibilities include organizing mental wellness sessions, online contests, staff success spotlights, and ensuring remote staff feel valued.
Key Responsibilities
- Develop and execute a calendar of virtual engagement events (wellness, trivia, cultural celebrations, recognition programs).
- Create scalable campaigns connecting global staff to company culture.
- Monitor and respond to eNPS and Glassdoor reviews, implementing improvements.
- Collaborate with Talent Marketing to align staff stories with employer branding.
- Conduct surveys and analyze engagement metrics to improve staff retention.
- Partner with HR, IT, and Communications to execute global online experiences.
- Stay updated on best practices in remote employee engagement and adapt strategies accordingly.
- Manage internal communications related to engagement and company updates.
Qualifications and Experience
- 3–5+ years in employee engagement, event management, HR, or culture-focused roles.
- Proven success in remote-first engagement or with large, distributed teams.
- Experience in event planning, staff wellness, or community building is a plus.
- Bonus: Experience in BPO, staffing, or global service companies.
Skills
- Creative, empathetic, and proactive approach.
- Strong communication and storytelling skills.
- Excellent project management across countries and time zones.
Work Location
- 18th Floor, Citibank Square, Eastwood City Cyberpark, Quezon City, 1110 Metro Manila.
- Expected to report to the office at least twice a week with remaining days WFH.
- Require a strong internet connection (minimum 20 MBPS).
Why Join Us
Design and run a happiness-first program that makes a difference. At Outsourced, we invest in our culture and aim to be a top workplace in offshore staffing. You will be central to creating a positive remote staff experience.
By clicking on the "I'm Interested" button, I authorize Outsourced Quality Assured Services, Inc. to collect and store my personal information for employment purposes, retaining it for 1 year.
Seniority level- Mid-Senior level
- Full-time
- Project Management and Information Technology
- Hospitals and Health Care, Non-profit Organizations, and Government Administration
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