Casual Customer Happiness Agent

1 day ago

Manila, National Capital Region, Philippines Showpo Full time A$40,000 - A$60,000 per year

About Us:

Showpo is the Australian owned, global, social media led ecommerce brand, redefining fashion retail for the new generation.

Showpo was established in Sydney in 2010 from our Founder & CEO Jane Lu's garage. Forward to now, we have disrupted the traditional retail model, are a global fashion destination and one of Australia's home grown true global success stories. We pride ourselves on empowering women worldwide and being one of Australia's largest and most successful social media brands.

Showpo are an Australian owned and social media led online fashion brand, we are seeking casual Customer Happiness Agents to join the team

We are looking for Customer Happiness Officers who are customer obsessed and want to work with one of Australia's leading women's fashion ecommerce businesses

Duties to include, but are not limited to:

  • Ensure customer enquiries are dealt with in a timely manner
  • Maintain high level of customer satisfaction rate across all channels
  • Following up high risk orders with customers
  • Maintain multiple channels for customer communication: email, social media and website
  • Handle customer returns and ensure they are processed in timely manner
  • Continued development and improvement of customer service
  • Maintenance of google spreadsheets in conjunction with warehouse personnel to monitor service levels

Who are we looking for?

  • Previous customer service experience
  • Experience with Zendesk/email/chat support

This is a great opportunity to join the team Apply to find out more...

At Showpo we are committed to fostering an environment where everyone can belong and be their authentic selves. We strive to craft a culture that reflects the diversity of our customer, where our differences make us stronger and help us become better humans. We celebrate our people and support them, ensuring we're a workplace welcoming to all, where everyone can bring their whole selves to work. We are on a journey and sometimes might make mistakes, but we are committed to learning, growing and backing up these words with positive action.

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