Executive, Customer Happiness

Associate, Customer Relations - Philippines Based Role

1631 Taguig, National Capital Region Black Pearl Consult

Posted 551 days ago

Job Description

Permanent

About the Role

A leading developer in the Philippines is seeking a passionate and customer-centric Associate, Customer Relations to join their growing team. In this role, you will be the primary point of contact for homeowners (vecinos) and play a vital role in building strong relationships, ensuring their satisfaction, and resolving any concerns they may have.

Responsibilities

• Account Management: Be the main point of contact for vecinos, fostering open communication to build trust and long-term relationships.
• Address vecino inquiries, requests, and complaints through various channels, including email, phone, and in-person meetings.
• Manage accounts from turnover of Contract to Sell (CTS) and pre-signed Deeds of Acceptance (DOAs) to final delivery of the property title in vecino name.
• Cultivate relationships with key stakeholders to ensure timely delivery of property according to specifications and quality standards.
• Provide quarterly updates on project progress to vecinos.
• Act as liaison between vecinos and internal teams to resolve issues efficiently.
• Ensure communications comply with company standards and policies.
• Maintain accurate records in databases and monitoring systems; submit reports to Team Lead as required.

• Collection Support: Collaborate with collections to meet annual targets; facilitate communication regarding bank loan status; proactively identify delinquent or non-compliant accounts.

Qualifications

• Bachelor's degree in Business Administration, Customer Service, or related field (preferred)
• Minimum 1 year experience in customer service or account management
• Excellent communication, interpersonal, and relationship-building skills
• Strong problem-solving and conflict resolution skills
• Highly organized and detail-oriented; proficient in Microsoft Office
• Ability to work independently and in a team; positive attitude and passion for customer service

Why Join Us

Opportunity to impact homeowners’ experiences; supportive team; focus on building vibrant communities and exceeding customer expectations.

Disclaimer: Black Pearl will never ask for money to process or consider applications. If you encounter requests for payment, contact our office directly.

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