Service Desk Analyst

4 weeks ago

Metro Manila Philippines Buscojobs Full time

Makati, National Capital Region

Overview

OPENTEXT - THE INFORMATION COMPANY
As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.

What you will be doing

  • Help Desk support at the 1st & 2nd levels of the problem resolution process
  • Respond to employee questions regarding technology (computers, printers, copy machines, audio/visual equipment, mobile devices)
  • Assist with continuous improvement of support methods for remote employees to uphold high levels of customer service
  • Notify end-users of new techniques, time-saving tools, and tips
  • Record incident reports of significant and recurring problems to track corrective actions
  • Procurement, setup & configuration, and disposal of equipment as needed
  • Provide technical support across a distributed and mobile user base

Qualifications

  • Demonstrable customer service/IT experience
  • Technical competence in MS Office and Windows 10
  • Experience with Active Directory and Outlook
  • Experience supporting iPhones and other handheld devices
  • Excellent communications, interpersonal, and team-building skills
  • Diploma/degree in Computer Science, Information Technology, or related field, or equivalent experience
  • ITIL training and related experience are a plus; Microsoft certifications are assets

Global context note
Vaccination policy information and related accommodations are subject to applicable laws and regulations.

Technical Support Specialist (Makati, NCR)

Organization: Asia Systems Group, Inc. (Makati, Philippines). Posted today.

Job Description

  • Handle IT-related office tasks: software installation, deployment of laptops/desktops, networking, troubleshooting
  • Data protection officer responsibilities and data security
  • Monitor server and firewall logs; monitor CCTV
  • Prepare IT asset inventory, alerts, monitoring logs, and status reports
  • Other technical activities as required

Job Requirements

  • Graduate of 4-year Computer Science or related field; or equivalent experience
  • At least 2 years’ experience in IT technical support
  • Knowledgeable in hardware and software troubleshooting
  • Salary: Php 13,000.00 – Php 15,000.00 per month
  • Benefits: Health insurance
  • Schedule: 8-hour day shift
  • On-site work in Makati; 1-year contract with possibility of renewal

Other postings (summaries)

  • IT Technical Support — Desktop/servers, 8-hour shift, Makati; 1-year contract; salary up to Php 15k; 1 year IT experience
  • Technical Support Manager — Remote/on-site asset support; team management; Ortigas; on-site and field work
  • Ecosystem (Technical Support Representative) — Cloud/Google Workspace focus; temporary work-from-home/hybrid Boni, Mandaluyong; 1 year technical support experience
  • Technical Support Representative (TSR) — Urgent hiring for IT Service Desk; onsite BGC Taguig; benefits include HMO, salary up to Php 40k; multiple shifts

Salary & Benefits (selected roles)

  • Salary ranges vary by role: e.g., Php 13,000 – 15,000; up to Php 22,000 – 40,000 for TSR roles
  • Health insurance and HMO
  • 13th month salary, performance bonuses, overtime pay, and other incentives
  • On-site or hybrid/work-from-home arrangements based on role
Job Type & Schedule
  • Full-time or fixed-term contracts; standard 8-hour shifts; some roles require weekend/OT
Location & Mobility

Location: Makati City, Manila area; some roles require relocation or reliable commuting arrangements to Makati or adjacent cities.

Notes - This description consolidates multiple postings in Makati/NCR for IT/Technical Support roles. Please review individual postings for specific requirements and benefits.

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