Service Desk Analyst
12 hours ago
APWTech National Capital Region, Philippines
Service Desk AnalystAPWTech National Capital Region, Philippines
Responsibilities- Triage, record, and maintain incidents/requests information to aid current and future resolutions.
- Resolve incidents/fulfill requests at first contact.
- Own (single point of contact), escalate, and coordinate the activities required to resolve the incident or fulfill the request until closure.
- Control / manage further escalations as required.
- Conduct system monitoring to ensure high availability of business critical/important systems.
- Process and fulfill new profile requests and profile deletions as requested in ITAMS.
- Monitor, detect, and manage incidents.
- Performs other duties as assigned.
- Graduate of any Engineering or any Computer Science related courses
- At least 2 years related experience but open for freshers
- Knowledgeable in the following:
- Windows Desktop environment
- Basic software installation and troubleshooting
- Basic internetworking computers
- Ability to define and solve problems
- Very good English communication skills
- Focus on accuracy, attention to detail and consistency of work
- Self-motivated with a positive attitude and willingness to accept varied assignments
- Can work with minimum supervision
Note: Training will be in Eastwood, Quezon City.
Details- Seniority level: Entry level
- Employment type: Full-time
- Job function: Information Technology
- Industries: Staffing and Recruiting
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