Technician, Practice Technology

Job Description - Technician, Practice Technology - Disputes SW) Firm Summary White & Case is an elite global law firm serving leading companies, financial institutions and governments worldwide. Our long history as an international firm means we are perfectly placed to help our clients resolve their most complex legal challenges wherever they may be. With lawyers operating from more than 40 locations, working around the world, we have invested heavily in building a high-quality full-service practice competing at the top of the market. We are distinguished by our on-the-ground presence in the world’s key financial markets and our strengths in handling complex cross-border work. It’s not just about our global network of offices; it’s the global interconnectedness of the Firm that our people, and our clients, value most. We work well together across geographic and practice boundaries. It’s one of the reasons we attract and retain cross-border work. Our lawyers are globally minded, enterprising, collaborative and committed to excellence. Our people represent 90 nationalities and speak 80 languages. Position Summary The Practice Technology Technician will support the firm’s internal Electronic Discovery offerings. This role will be based in our Manila office. Duties and Accountabilities Support multiple database applications, including document review platforms, transcript management systems and file transfer protocol workspaces. Create database workspaces, manage users and user groups in the firm’s e-discovery platforms, transfer data, process and load data to review platforms, run document productions, load third party data, perform data exports Become familiar with the Electronic Discovery Reference model. Provide support for users (directly or as a third party), with the ability to meet strict deadlines under significant time constraints. Provide resolution or route to other support teams as appropriate. Flexibility to adjust hours to meet operating needs and deliverable deadlines. Extended hours are required at times including evening and weekend hours. Required to monitor and respond to email after hours. Maintenance, tracking and archival of data on third party processing environment. Document recommended practices for use of corporate legal technology tools when appropriate. Assist with testing new technology and provide feedback to team management. Support the Project Management team in standard data processing and handling tasks, or any other technical requests as necessary. Manage and audit team’s matter tracking and management system for compliance with standard operating procedures Support Practice Technology team members in department’s day to day activities. Perform other duties necessary and essential to support the firm's strategic technology goals. Qualifications Excellent customer service skills to resolve users’ issues in the most efficient yet thorough way possible. Strong communication and interpersonal skills; able to interact effectively with firm personnel and clients on all levels. Strong attention to detail, preferably with experience in data management. Strong organizational, analytical and troubleshooting skills. Ability to learn new technologies, methods and concepts quickly. Experience in a law firm, technology company or comparable industry a plus. Basic project management skills a plus. Experience in supporting end-users on various legal technology solutions, including automation tools preferred. Understanding of relational databases, queries and tables required. Ability to learn quickly and flexibility to work at different times to support team members and ongoing project needs. Expertise in standard business software applications such as Microsoft Office, including Word, Excel and PowerPoint required; experience in document processing/document review platforms (such as Summation, Concordance, Relativity, Law, Venio One, etc.) a strong plus. Experience with active directory and user group administration a plus. Location & Reporting This position is in our Manila office, reporting to the Practice Technology Senior Manager. Non-Negotiable Work Setup Hybrid work arrangement: Onsite 3x per week (Tuesday, Wednesday, Friday) Must be amenable to a rotating work schedule every quarter (including early morning, mid, or overnight shifts) Must be willing to work on Philippine holidays or be on call as required by project needs Primary Location Philippines-Manila Expected Workplace: Hybrid Job Posting Aug 23, 2025, 4:00:00 AM Refer a friend for this job Tell us about a friend who might be interested in this job. All privacy rights will be protected. Refer a friend Attorney Advertising. Prior results do not guarantee a similar outcome. #J-18808-Ljbffr