Information Technology Support Technician

2 weeks ago

Manila, National Capital Region, Philippines bid. Full time ₱40,000 - ₱60,000 per year

Join Our Team as an IT Support Technician

We are looking for a
dedicated and proactive Level 2/3 IT Support Technician with smart hands capability
to join our growing team. In this role, you'll play a key part in ensuring our clients can operate smoothly and efficiently by providing top-notch IT support. From installing new systems and setting up networks to diagnosing and resolving technical issues, your expertise will make a real impact.

This is a lead position covering core hours from 11:00 PM to 8:00 AM local time
, so candidates must be comfortable working night shifts and taking ownership during those hours. You will also be expected to follow direction on any network equipment work, acting as on-site smart hands for complex tasks.

What You'll Be Doing:

Working closely with clients to troubleshoot and resolve hardware and software issues

Installing and maintaining IT systems, including PCs, networking setups, and mobile devices

Responding to and escalating support requests to ensure timely resolution

Building strong client relationships and identifying opportunities to enhance services

Collaborating with help desks and support centers to ensure seamless IT operations

Assisting in the development of repair and testing processes

Providing smart hands support and executing tasks under guidance for network-related activities

What We're Looking For:

3+ years of experience as a Field Service Representative or in a similar role

Level 2/3 technical support experience, ideally in a lead capacity

Hands-on experience managing and maintaining technical equipment

Strong critical thinking and problem-solving skills – you love a good challenge

A team player with great time-management abilities

Excellent communication and interpersonal skills – you enjoy helping people

Comfortable using mobile tools and applications to streamline workflows

Willingness and availability to work core hours from 9:00 PM to 5:00 AM local time

If you're eager to bring your IT skills to a fast-paced and exciting environment, we want to hear from you Join us and be part of a team that delivers exceptional IT support every day.

Apply now and take your career to the next level

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