Information Technology Support Technician

4 weeks ago


Metro Manila Philippines bid. Full time

Get AI-powered advice on this job and more exclusive features. Join Our Team as an IT Support Technician We are looking for a Level 1 IT Support Technician to join our team. In this role, you will work closely under the direction of Level 2/3 technicians and play an essential part in supporting day-to-day IT operations. From assisting with installations to troubleshooting basic issues, your contributions will help keep our clients running smoothly. ⚙️ This position requires availability to work core hours from 5:00 AM to 1:00 PM local time , so reliability and punctuality are key. ⏰ What You’ll Be Doing: Assisting with the setup and maintenance of IT systems, including PCs, networks, and mobile devices Troubleshooting and resolving basic hardware and software issues Taking direction and support tasks from Level 2/3 technicians Escalating more complex problems to higher-level support when needed Documenting issues and solutions accurately in ticketing systems Supporting help desk operations and contributing to efficient service delivery Qualifications: 1+ years of experience in an IT support or technical assistance role A strong desire to learn and grow in the IT field Ability to follow instructions and work well within a team Basic knowledge of computer systems, networking, and troubleshooting Good communication and customer service skills Comfortable working core hours from 5:00 AM to 1:00 PM local time Reliable, detail-oriented, and proactive This is a B2B position



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