Administrative Assistant
2 weeks ago
Overview
Overall Purpose of the Job: The job’s focus is to function as a billing assistant to the Operations department to aid in the data entry, data management, reports management, processing billing/invoices and any administrative assistance required. She will also be responsible in calling the assigned clients for collection and follow-ups.
Key Responsibilities- Responsible for invoice processing and payment reconciliation, handling the end-to-end billing cycle, including generating, reviewing for both third party suppliers and clients.
- Serve as the primary point of escalation for all procedural and technical issues related to billing for assigned clients.
- Support the team in achieving objectives, including open GOPs KPIs and other relevant billing, invoice, and client reporting KPIs.
- Proactively escalate risks associated with billing and client reports to appropriate stakeholders.
- Enter, organize, and review data in tracking spreadsheets to support reporting and analysis ensuring accuracy and confidentiality of information.
- Collaborate with the Assistance Centre Team to ensure the accuracy of information and effective case management.
- Provide support to the Assistance Centre Team as needed, including data entry, document preparation, and other administrative tasks.
- Maintain professional relationships with both external and internal clients to ensure effective communication and service delivery.
- Maintain a positive, high-quality work environment.
The candidate should be knowledgeable in Microsoft Office applications—including Outlook, Teams, PowerPoint, and Word— particularly in Microsoft Excel for data entry, record management, tracking, analysis, and reporting.
Required Work Experience- Prior experience in billing, accounts receivable, or accounts payable (usually 1–2 years minimum; some entry-level roles may accept relevant internships or administrative experience).
- Experience with invoice processing and payment reconciliation, handling the end-to-end billing cycle, including generating, reviewing, and sending invoices to clients.
- Data entry and record-keeping experience, ensuring accuracy and confidentiality of information.
- 4-Year Bachelor’s Degree
- Proficient in English communications both in writing and speaking
- Professional and polite conversational skills is a plus.
- Willing to work onsite and willing to comply with return-to-office (RTO) policy.
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