Client Support Engineer I

Client Support Engineer I page is loaded

Apply locations: Philippines, Manila, One Le Grand Tower (Manila - One Le Grand). Time type: Full time. Posted on: Posted Yesterday. Job requisition id: R28107

FactSet creates flexible, open data and software solutions for over 200,000 investment professionals worldwide, providing instant access to financial data and analytics that investors use to make crucial decisions.

At FactSet, our values are the foundation of everything we do. They express how we act and operate, serve as a compass in our decision-making, and play a big role in how we treat each other, our clients, and our communities. We believe that the best ideas can come from anyone, anywhere, at any time, and that curiosity is the key to anticipating our clients’ needs and exceeding their expectations.

Client Support Engineer I is responsible for providing world-class service and support to our clients. Focus on production support for Portware and FactSet EMS, monitor our hosted infrastructure, perform routine system maintenance, and handle internal & client implementation projects. Foster teamwork, collaboration, drive innovation and automation to improve efficiency to meet team and company goals.

JOB RESPONSIBILITIES:

1. Provide reactive level I and II technology support to FactSet users via phone, email, and remote assistance.
2. Resolve client issues related to installation, connectivity, crashing, slowness, security, and Office Integration.
3. Provide proactive technology support to FactSet users via phone, email, and remote assistance.
4. Monitor team mailboxes for client issues and bounced emails, resolve issues, and notify the account team.
5. Work on roster in our 24*6 schedule.

JOB REQUIREMENTS:

• Networking, computer engineering, and application troubleshooting skills.
• Fluent in English, capable of articulating problems and explaining solutions on complex issues.
• Strong analytical and problem-solving skills.
• Excellent time and task management abilities; self-motivated with good discipline.
• Ability to read and interpret technical documentation and create documentation for team members.
• Excellent problem-solving, planning, organizational skills.
• Hands-on experience with FIX protocol, EMS/OMS, and other financial software is highly preferred .

What makes it interesting?

• Exposure to cutting-edge technologies like FIX Protocol, OMS/EMS, JAVA, Oracle DB, various server OS platforms (Windows, Linux, Solaris), scripting (shell, batch, PowerShell), VMware, Citrix, networking skills.
• Opportunity to contribute to a tight-knit team.
• Freedom to develop creative solutions and drive efficiencies internally and for clients.
• Work with influential buy-side institutions and industry leaders.

At FactSet, we celebrate diversity and are committed to a transparent hiring process. All qualified applicants will be considered regardless of race, color, ethnicity, religion, sex, national origin, gender, sexual orientation, age, disability, or veteran status. FactSet participates in E-Verify.

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Company Overview:

FactSet (NYSE:FDS | NASDAQ:FDS) helps the financial community to see more, think bigger, and work better. Our platform delivers financial data, analytics, and open technology to over 8,200 clients globally. We are committed to sustainable growth and recognized among the Best Places to Work in 2023 by Glassdoor.

Learn more at and follow us on X and LinkedIn .

FactSet provides flexible, open data and software solutions for investment professionals worldwide, offering instant access to crucial financial data and analytics. Join our talented team to find answers through innovative technology.

We also launched an external referral program in the US, allowing partners, customers, and vendors to refer top talent for a reward, with some exclusions.