Desktop Support Engineer

2 weeks ago

Manila, National Capital Region, Philippines Altair i Solutions Inc. Full time ₱400,000 - ₱600,000 per year

Desktop Support Engineer

Job Requirements


• Provide first-level technical support for desktops, laptops, printers, and other IT peripherals.


• Install, configure, and update software and hardware for end-users.


• Troubleshoot network connectivity issues (Wi-Fi, LAN, VPN, etc.).


• Assist users with account management and access-related concerns.


• Respond to and resolve support tickets in a timely manner.


• Maintain documentation of IT assets, incidents, and resolutions.


• Collaborate with other IT teams for escalations and complex issue resolutions.

Qualifications

  • Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience)
  • 6 months to 1 year of experience in as Support Engineer or similar technical role.
  • Excellent communication and presentation skills, with the ability to explain complex technical concepts to non-technical audiences
  • Strong understanding of Windows/Mac operating systems and Microsoft Office Suite.
  • Basic knowledge of networking concepts (TCP/IP, DNS, DHCP).
  • Excellent problem-solving and communication skills.
  • Ability to work independently and manage multiple tasks efficiently.
  • Has some IT certifications (CompTIA A+, Microsoft, or similar) is a plus but not required.

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