Client Support Engineer I

Job Opportunities in Taguig, National Capital Region

Client Support Engineer I in Taguig, National Capital Region – Ingram Micro

Posted today

Job Description

Description

Ingram Micro touches 80% of the technology you use every day with a focus on Technology Solutions, Cloud, and Commerce and Lifecycle Solutions. With $46 billion in revenue, we are the world’s largest technology distributor with operations in 56 countries and more than 30,000 associates. We continue to expand our global reach with multiple acquisitions since 2012.

Position Summary

• Takes initial customer calls and answers general questions regarding company products and services.
• Refers callers to appropriate resources including inbound sales, billing, technical support, etc. Follows up on customer inquiries regarding orders, shipment tracing, returned goods, etc.
• May determine caller eligibility for technical support and transfers calls to technical support queues.
• Other responsibilities include data entry, use of internal databases to answer customer questions and writing internal/external non-technical documentation.
• Documents customer concerns and forwards complaint trends to appropriate departments.

What you bring to the role

• Seasoned individual contributor. Works under limited supervision for routine situations.
• Provides assistance and training to lower level employees. Problems typically are not routine and require analysis to understand.
• Makes minor adjustments to working methods. Explains practices, procedures and policies to reach agreement with others outside of the job area.
• Provides administrative or technical support at a senior level. Proficient in the various competencies relevant to their job.
• May act as a lead or mentor to more junior technical or administrative support personnel.
• Works on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations. Generally works independently within established procedures.
• Normally receives little instruction on daily work. Determines methods and procedures on new assignments. May be informal team leader.

Qualifications

• College degree and minimum 3 years experience in the functional area. Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks.
• This is not a complete listing of job duties; it’s a representation of the tasks you will be doing, and you may not perform all duties.

Note: This is a consolidated listing and may include multiple roles with similar responsibilities at different locations.

Associate II, Customer Support

Taguig, National Capital Region – Ingram Micro

Posted today

Job Description

Description

Ingram Micro touches 80% of the technology you use every day with a focus on Technology Solutions, Cloud, and Commerce and Lifecycle Solutions. With $46 billion in revenue, we are the world’s largest technology distributor with operations in 56 countries and more than 30,000 associates. We continue to expand our global reach with multiple acquisitions since 2012.

Position Summary

• Takes initial customer calls and answers general questions regarding company products and services.
• Refers callers to appropriate resources including inbound sales, billing, technical support, etc. Follows up on customer inquiries regarding orders, shipment tracing, returned goods, etc. May determine caller eligibility for technical support and transfers calls to technical support queues.
• Other responsibilities include data entry, use of internal databases to answer customer questions and writing internal/external non-technical documentation.
• Documents customer concerns and forwards complaint trends to appropriate departments.

What you bring to the role

• Established and productive individual contributor. Works under moderate supervision. Problems faced are typically routine but may require interpretation or deviation from standard procedures.
• Engages in minor adjustments to working methods. Communicates information that requires explanation or interpretation.
• Provides administrative or technical support at an intermediate level. Still gaining or have attained full proficiency in their specific area of discipline.
• Works on semi-routine assignments but recognizes the need for occasional deviation from accepted practice.
• Normally follows established procedures on routine work and requires instructions only on new assignments.

Qualifications

• College degree and 3 years of general experience or 2 years functional experience. Applies acquired job skills to complete tasks.
• This is not a complete listing of the job duties; it’s a representation of the tasks you will be doing, and you may not perform all duties.

Makati, National Capital Region

Posted 20 days ago

Job Description (Sample Roles)

(Job Alert) Customer Support Associate

Responsibilities and Qualifications follow similar patterns as listed above, including handling customer inquiries via phone or live chat and working with Knowledgebase/FAQ, internal ticketing systems, and escalation processes. Excellent English communication, ability to multi-task, and growth mindset are emphasized.

Work location: Ayala Ave., Makati City, Philippines

Posted today

SetSchedule – Customer Success/Support Roles

SetSchedule is a software company focused on real estate/tech communities. Roles include Customer Success Consultant and Team Lead responsibilities such as supervising User Experience Team, resolving customer complaints, scheduling, and improving processes.

Location: Makati City and remote options; salary and schedule vary by role.

Other Opportunities

Customer Support Representative (Amazon) – Makati

Salary: Php 25,000 to 40,000; Night shifts; Requirements include 2 years of college and 3 years BPO experience; English proficiency; E-commerce experience preferred.

Responsibilities include active listening, confidential handling of customer information, and first-call resolution goals.

Location and posting details are included above. This listing includes multiple postings with similar responsibilities for customer support roles in Makati and Taguig.

Note

This refined description preserves core job information and responsibilities while removing extraneous formatting and duplicative content. It uses bold for emphasis and standardizes sections under

headings with

• lists where appropriate.

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