Production Support Engineer I

Note: The original content contains multiple job postings. This refined description preserves all provided information while formatting it for clarity and consistency using only allowed tags.

Job Postings

Location and role variations are included as individual postings below. Each entry lists responsibilities and qualifications as provided.

Production Support Engineer I

Location: Taguig

Posted 1 day ago

Job Description

FactSet creates flexible, open data and software solutions for over 200,000 investment professionals worldwide, providing instant access to financial data and analytics that investors use to make crucial decisions.

At FactSet, our values are the foundation of everything we do. We believe that the best ideas can come from anyone, anywhere, at any time, and that curiosity is the key to anticipating our clients' needs and exceeding their expectations.

Your Team's Impact

Data Operations Technical Support (DOTS) is a dedicated testing and support team, committed to delivering seamless operations and exceptional user experiences. We partner closely with stakeholders, driving operational efficiency and minimizing downtime to support the success of the organization. Our focus is on being a trusted and reliable partner, always striving to enhance productivity and optimize the support experience for all users.

As a Production Support Engineer I, you are expected to complement with the engineering team to oversee and support critical regular ETL processes from the extract of the data from its original source, through manipulation and value-add processing, to the publication to the live databases.

What You'll Do

• Create & follow support and recovery documentation for automated workflows.
• Interpret and support workflows created using proprietary FactSet tools.
• Monitor automated mission critical processes.
• Proactively communicate with vendors and internal stakeholders for process maintenance and troubleshooting.
• Use command-line (e.g. ZIP, GREP) and file transfer utilities (e.g. FTP, SFTP/SCP/SSH).
• Use file editor tools to investigate and correct common data-file format issues.
• Document and test new features and enhancements to the Operator / ETL toolset.

What We're Looking For

• Bachelor's Degree in Computer Science, Information Technology, Computer Engineering or equivalent.
• Excellent time and task management abilities.
• Strong analytical and problem solving skills.
• Ability to read and interpret technical documentation.
• Business-level written and verbal English communication skills.
• Experience interacting with clients / stakeholders / vendors / colleagues remotely via phone, email or IM.
• Familiarity with (or strong interest in) any of the following concepts: scripting / programming, databases, data transfer, data manipulation, ETL processes, command line operating systems, finance / investing.
• Willingness to work on a shifting schedule to help provide 24/7 support (shifts are Tuesday to Saturday from 6am – 3pm, 1pm – 10pm and 10pm – 6am)

What's In It For You

At FactSet, our people are our greatest asset, and our culture is our biggest competitive advantage. Being a FactSetter means:

• The opportunity to join an S&P 500 company with over 45 years of sustainable growth powered by the entrepreneurial spirit of a start-up.
• Support for your total well-being. This includes health, life, and disability insurance, as well as retirement savings plans and a discounted employee stock purchase program, plus paid time off for holidays, family leave, and company-wide wellness days.
• Flexible work accommodations. We value work/life harmony and offer our employees a range of accommodations to help them achieve success both at work and in their personal lives.
• A global community dedicated to volunteerism and sustainability, where collaboration is always encouraged, and individuality drives solutions.
• Career progression planning with dedicated time each month for learning and development.
• Business Resource Groups open to all employees that serve as a catalyst for connection, growth, and belonging.

Learn More About Our Benefits Here. Salary is just one component of our compensation package and is based on several factors including but not limited to education, work experience, and certifications.

Company Overview

FactSet (NYSE:FDS | NASDAQ:FDS) helps the financial community to see more, think bigger, and work better. Our digital platform and enterprise solutions deliver financial data, analytics, and open technology to more than 8,200 global clients, including over 200,000 individual users. As a member of the S&P 500, we are committed to sustainable growth and have been recognized among the Best Places to Work in 2023 by Glassdoor as a Glassdoor Employees' Choice Award winner. Learn more at and follow us on X and LinkedIn.

Posted 1 day ago

Senior Production Support Engineer

Location: Not specified in this entry

Job Description

We are seeking a highly skilled and experienced Senior Production Support Engineer to join our dynamic team. This role is critical in maintaining the stability, availability, and performance of production systems and applications. You will be responsible for diagnosing and resolving technical issues, coordinating with development and infrastructure teams, and ensuring seamless 24/7 operations for mission-critical applications.

Key Responsibilities:

• Serve as the escalation point for complex production issues affecting business-critical systems.
• Perform root cause analysis and implement permanent fixes to prevent recurring incidents.
• Monitor system performance, availability, and capacity using monitoring tools (e.g., Splunk, AppDynamics, Grafana).
• Manage incident and problem resolution within defined SLAs.
• Collaborate closely with DevOps, QA, and Engineering teams to deploy new features and enhancements with minimal risk.
• Participate in on-call rotation and provide after-hours support as needed.
• Create and maintain documentation for runbooks, procedures, and incident postmortems.
• Drive continuous improvement by identifying automation opportunities and process enhancements.

Qualifications:

• Bachelor's degree in Computer Science, Engineering, or related field.
• 5+ years of experience in application or production support in a high-availability environment.
• Strong proficiency in Linux/Unix, SQL, scripting (Shell/Python), and cloud platforms (AWS/Azure).
• Experience with ITIL practices and tools such as ServiceNow, Jira, or similar.
• Excellent troubleshooting, communication, and analytical skills.

Job Types: Full-time, Fixed term

Contract length: 12 months

• Health insurance
• Life insurance
• Work from home

Experience: production support/application support: 5 years (Required)

Technical Support Engineer - Production Writer

Location: Makati City (entry specifies Manila)

Job Description

Philmetal Products, Inc. is seeking a skilled Technical Support Engineer - Production Writer to join our dynamic team. In this full-time position, you will play a crucial role in supporting our manufacturing operations through the development of comprehensive technical documentation. Based in our Makati City, Metro Manila office, you will be responsible for ensuring our production processes are well-documented and accessible to our manufacturing staff.

Job qualifications:

• Degree in Civil Engineering or a related technical field
• 1+ years of experience in a technical writing or technical support role within a manufacturing environment
• Excellent written and verbal communication skills, with the ability to translate complex technical information into clear, user-friendly documentation
• Proficient in using various software tools for technical writing and document management
• Attention to detail and the ability to work independently to meet deadlines
• Adaptability to keep up with changing production processes and technologies

Job Type: Full-time

Customer Support Engineer

Location: Pasig City, National Capital Region

Salary: ₱ - ₱

Company: Universal Access and Systems Solutions Inc.

Posted today

Job Description

• Provide technical support to the security solutions for our customers.
• Resolving tickets under security solutions such as, but not limited to, firewalls, UTM, email security, web security, cloud security, network access control, endpoint security.
• Responsible for creating and presenting technical documentations to the customers such as, but not limited to, Incident Report, Root Cause Analysis, Method of Procedure
• Handle the following principals such as, but not limited to: Trend Micro, Checkpoint

Qualifications

• Candidates must possess a Bachelor's/College Degree in ECE, Computer Engineering, Computer Science, IT or equivalent.
• Candidates must have at least a 1-year experience deploying, administering, or troubleshooting security solutions.
• Checkpoint Certified Security Administrator or Trend Micro Apex One Certification is an advantage.
• Must have working knowledge of security solutions from Trend Micro, Checkpoint or equivalent brand.

Technical Customer Support Specialist

Location: Remote

Posted 1 day ago

Job Description

Join our team and be the go-to problem solver behind the scenes You'll use your SQL know-how and integration expertise (think Xero, NetSuite, SAP, QuickBooks, MYOB) to keep things running smoothly, squash sync issues, and support our clients across the globe.

The Role

• Installations of all supported ezyCollect integrations, e.g. NetSuite, MYOB EXO, MYOB Acumatica, Xero and complex integrations
• Performing daily sync integrations checks
• Resolving daily Support Tickets
• Inbound customer support (Hubspot inbox and Intercom live chats)
• Liaising with technology partners to resolve clients' issues
• Ensuring proper technical documentation is logged and maintained.
• Supporting clients or performing tasks outside of regular working hours (U.S. or other client time zone) when needed.

Role Requirements

• Minimum 2 to 3 years of experience in a technical support role, preferably in a SaaS-Fintech-based company
• Skilled in handling urgent investigations, isolating problems, and addressing high-priority issues effectively
• Customer-focused with a positive attitude and high standard in customer service; confident to speak to clients through phone, email, and live chat in fluent English
• Ability to communicate complex issues to both technical and non-technical audiences
• Preferably experience with AUS and US clients
• A problem-solving mindset and confidence in tackling tricky issues
• A strong work ethic and being easily adaptable to fast-paced environments
• Proactive with excellent initiative, while maintaining a high standard of work quality
• Excellent administrative, organisational, and time-management abilities
• Fast learner and highly adaptable to new tools and processes
• Reliable with a clear understanding of punctuality and the importance of meeting deadlines
• Collaborative team player, highly flexible, and willing to work outside regular hours when required

Technical

• Experience integrating with platforms like Xero, NetSuite, SAP, QuickBooks, or MYOB
• Skilled in troubleshooting and resolving issues across various software integrations
• Strong database know-how
• Knowledge for both production and reporting needs
• Capable of writing and executing SQL queries for diverse purposes, including reporting and analysis
• Development in Java, RESTful Api, Application servers (Tomcat)

Benefits

• Employee Share Options
• Annual Training Budget
• HMO contributions
• Flexible working arrangements
• 4 weeks annual leave per year
• 2 weeks sick/carers leave per year
• Generous parental leave policy
• Other leave allowances (i.e. compassionate leave, bereavement leave, emergency leave, etc.)
• Employee SWAG
• Quarterly Social Team Events
• Monthly Virtual Games
• Having a large impact, a small team, and helping shape the future of ezyCollect
• Joining a passionate team that rewards the right behaviours
• Working with a product that customers love >1,200 customers in >18 countries
• There is an exceptional opportunity for the right candidate to work closely with our business founders, grow together with the company and help shape the future of ezyCollect
• Being part of a passionate, entrepreneurial team where you'll be valued for your contribution
• Dedicated training and coaching to help facilitate your career growth
• Insight/access into multiple facets of the business, giving a unique level of experience
• Fun and collaborative work environment guaranteed
• This is a Remote (work from home) position.

eRK1eZ29ky

Customer Support

Location: Makati City, National Capital Region

Salary: ₱ - ₱

Company: Lean Solutions Group

Posted 1 day ago

Job Description

We are seeking detail-oriented and customer-focused individuals to join our team as Customer Support Agents on a 3-month project-based contract, with the possibility of absorption into a regular position depending on performance and business needs.

This role is dedicated to handling customer inquiries, delivery instructions, and missing package requests primarily through digital channels such as our website chat platform and SMS/text. Occasional email follow-ups may be required, while rare phone interactions are typically handled by escalations or specialized teams.

Key Responsibilities:

• Manage and respond to customer inquiries regarding order status, delivery instructions, and missing package requests via website chat and SMS/text.
• Provide follow-up support through email when necessary.
• Maintain professionalism and accuracy in communication across all channels.
• Handle a maximum of 3 concurrent interactions (e.g., 2 chats and 1 text).
• Ensure timely responses, with at least 80% of chats answered within 3 minutes.
• Consistently meet quality standards by achieving a minimum of 90% on audited interactions (4–8 audits/month, conducted by the Quality team).
• Collaborate with the escalation team (AST agents) when issues require phone contact or advanced handling.
• Adhere to established processes and service level agreements (SLAs).

Qualifications:

• At least a High School Graduate; College level or Graduate preferred.
• Prior customer service or BPO experience is an advantage but not required.
• Strong written communication skills with excellent grammar and clarity.
• Ability to multitask effectively while maintaining accuracy and quality.
• Comfortable using multiple digital platforms and communication tools.
• Strong problem-solving skills and customer-first mindset.

Performance Metrics:

• Productivity SLA: 80%+ of chats answered within 3 minutes.
• Quality SLA: 90%+ score on interaction audits (4–8 audits per month).

Location: Mandaluyong

Salary: ₱ - ₱

Company: IBEX Global Solutions (Philippines) Inc.

Posted 1 day ago

Customer Support

Location: Caloocan City, National Capital Region

Salary: ₱

Company: SapientBPO Valenzuela

Posted 1 day ago

Job Description

We are mass hiring for Call Center Agents as prior in our Metro Manila sites

Sapient is URGENTLY HIRING APPLY TODAY AND GET HIRED IMMEDIATELY

Responsibilities:

• Resolve customer inquiries, concerns, or complaints effectively and escalate issues when necessary to ensure swift resolution.
• Update and maintain accurate records of customer interactions, transactions, and order details in the system.
• Stay updated on company policies, procedures, and services to provide accurate information to customers
• Contribute to a positive and collaborative team environment.

Benefits:

• Monthly Commissions
• Pioneer, Non-voice, and Easy Accounts Available
• HMO with 2 FREE Dependents from Day 1
• Free Coffee and Biscuits at the office
• Paid leaves, OT & holiday pay
• Government-mandated benefits & 13th-month pay
• Fast-Track Career Growth for top performers
• Retirement/Life Insurance for Qualified Staff
• Incentives and Signing Bonuses and other Premium Benefits for you to enjoy.

Job Type: Full-time, New-Grad, Permanent

• Additional leave
• Company Christmas gift
• Company events
• Free parking
• Health insurance
• Life insurance
• On-site parking
• Opportunities for promotion
• Paid training

Location: Baesa, National Capital Region

Salary: ₱ - ₱

Company: Tech Careers (by CaldwellCo)

Posted 1 day ago

Customer Support

Location: Manila area, non-voice roles

Salary: Not specified

Job Description

Are you looking for a stable career in the telecommunications industry without the pressure of voice calls? This opportunity is perfect for fresh graduates, career shifters, and individuals who want to build a rewarding career in a non-voice role.

Qualifications

• Be at least 18 years old
• Have completed High School (Old Curriculum), ALS, or Senior High School (New Curriculum)
• Be ready to explore opportunities as a STADS candidate or career shifter

No prior call center or BPO experience is required. We welcome freshers and individuals who want to start a career in non-voice support.

What We Offer

• Salary package up to PHP 30,000
• HMO coverage and insurance starting Day 1
• Night differential pay, holiday pay, and overtime pay
• Rice allowance and discounted medicines for employees
• Paid leaves and a mental wellness program from Day 1
• Free medical insurance upon regularization, including coverage for common law partners
• 13th month pay and government-mandated benefits

Build Your Career with Caldwell

At Caldwell Communications, we are committed to giving opportunities to individuals who want to thrive in the BPO industry. By joining us, you'll not only gain experience in the sector but also have the chance to grow in a supportive and inclusive workplace.

Don't miss this chance to start a meaningful career. Apply now

Job Type: Full-time

• Additional leave
• Company Christmas gift
• Company events
• Free parking
• Health insurance
• Life insurance
• On-site parking
• Opportunities for promotion
• Paid training
• Promotion to permanent employee

Other Locations

What Locations Can I Find These Jobs In?

#J-18808-Ljbffr

---