Client Ops Associate I

3 hours ago

Manila, National Capital Region, Philippines JPMorgan Chase Full time ₱1,200,000 - ₱2,400,000 per year
Join our dynamic Client Operations team and be at the forefront of innovation in the banking industry. This role offers an exciting opportunity to engage with clients, address inquiries, and optimize service operations, all while contributing to our culture of excellence and efficiency.

As a Client Operations Associate I within our team, you will play a pivotal role in enhancing our client onboarding experience and providing comprehensive support across various products and platforms. You will address client inquiries, process transactions, and troubleshoot problems, identifying opportunities to refer services based on client needs. Your broad knowledge of client operations, strategic planning, anti-fraud awareness, and automation will be key in optimizing our service center operations. Your ability to influence and manage internal stakeholders will drive improvements and resolve short-term problems within established policies, making a meaningful impact within our department.
 
Job responsibilities
  • Support the end-to-end client onboarding process, ensuring a seamless experience across various products and platforms. 
  • Address client inquiries and troubleshoot problems, utilizing your developing skills in strategic planning and anti-fraud awareness. 
  • Process transactions accurately and efficiently, adhering to established policies and procedures. 
  • Identify opportunities to refer services based on client needs, contributing to the continuous improvement of our service center operations. 
  • Collaborate with internal stakeholders to drive mutually beneficial outcomes, leveraging your skills in influence and internal stakeholder management. 
  Required qualifications, capabilities, and skills
  • Proficient in various desktop and internet-based applications.
  • Strong verbal and written communication skills – English and Japanese. Alongside fluent English, Business level Japanese language skills are required as the job holder will frequently interact with Asia Pacific and onshore Japanese clients
  • 2+ years of experience or equivalent expertise in commercial and corporate client service and/or operations.
  • Demonstrated ability to apply strategic planning principles in a client operations context, with a focus on improving service center operations. 
  • Proficiency in using automation technologies to optimize service center operations and improve client experience.
  • Ability to build and maintain professional and productive relationships with peers, colleagues, and clients. 
  • Proven skills in managing internal stakeholders, with the ability to establish productive working relationships and drive mutually beneficial outcomes. 
  Preferred qualifications, capabilities, and skills
  • Developing ability to support continuous improvement initiatives, assist in project management efforts, and utilize presentation skills to communicate operational insights. 
  • Strong ability to apply data and technology literacy to analyze operational data, integrate AI/ML tools, and utilize market product knowledge to start aligning operations with industry trends.
  • Experience in implementing anti-fraud strategies to detect and prevent fraudulent transactions, contributing to the financial and reputational security of the organization. 
  • Knowledge in payments processing.
 

  • Client Ops Associate

    2 hours ago

    Manila, National Capital Region, Philippines JPMorganChase Full time ₱900,000 - ₱1,200,000 per year

    DescriptionThe areas of focus will be across all Corporate & Investment Banking (CIB) product lines supported by Client Billing Operations (CBO) such as Custody, Fund Accounting, Collateral, Depositary, etc.  Your role will be key in driving toward the primary mission of Billing Operations which is accurate and timely bills for all clients.As a Client Ops...

  • Client Ops Associate

    2 hours ago

    Manila, National Capital Region, Philippines JPMorganChase Full time ₱96,000 - ₱240,000 per year

    JOB DESCRIPTIONThe areas of focus will be across all Corporate & Investment Banking (CIB) product lines supported by Client Billing Operations (CBO) such as Custody, Fund Accounting, Collateral, Depositary, etc. Your role will be key in driving toward the primary mission of Billing Operations which is accurate and timely bills for all clients.As a Client Ops...

  • Client Ops Associate I

    2 weeks ago

    Manila, National Capital Region, Philippines JPMorganChase Full time ₱1,200,000 - ₱2,400,000 per year

    JOB DESCRIPTION Join our dynamic Client Operations team and be at the forefront of innovation in the banking industry. This role offers an exciting opportunity to engage with clients, address inquiries, and optimize service operations, all while contributing to our culture of excellence and efficiency. As a Client Operations Associate I within our team,...

  • Client Ops Analyst

    1 week ago

    Manila, National Capital Region, Philippines JPMorgan Chase Full time ₱400,000 - ₱800,000 per year

    Join our dynamic Client Operations team and be at the forefront of innovation in the banking industry. This role offers an exciting opportunity to engage with clients, address inquiries, and optimize service operations, all while contributing to our culture of excellence and efficiency.As a Client Ops Analyst within Client Offboarding Operations, you...

  • Quality Associate I

    2 hours ago

    Manila, National Capital Region, Philippines JPMorgan Chase Full time ₱1,200,000 - ₱2,400,000 per year

    Introducing the role of Quality Control Associate I – a pivotal position where your expertise will shape the future of our business operations. In this role, you will be at the forefront of maintaining a robust and disciplined control environment, ensuring that our processes are not only efficient but also sustainable. Your keen eye for detail and...

  • Client Ops Analyst

    2 weeks ago

    Manila, National Capital Region, Philippines JPMorganChase Full time ₱60,000 - ₱120,000 per year

    JOB DESCRIPTIONJoin our dynamic Client Operations team and be at the forefront of innovation in the banking industry. This role offers an exciting opportunity to engage with clients, address inquiries, and optimize service operations, all while contributing to our culture of excellence and efficiency. As a Client Ops Analyst within Client Offboarding...

  • Client Ops Analyst

    2 weeks ago

    Manila, National Capital Region, Philippines JPMorganChase Full time ₱600,000 - ₱1,200,000 per year

    Job DescriptionJoin our dynamic Client Operations team and be at the forefront of innovation in the banking industry. This role offers an exciting opportunity to engage with clients, address inquiries, and optimize service operations, all while contributing to our culture of excellence and efficiency.As a Client Ops Analyst within Client Offboarding...

  • Quality Associate I

    3 hours ago

    Manila, National Capital Region, Philippines JPMorgan Chase Full time ₱1,200,000 - ₱2,400,000 per year

    Join us and efficiently manage EMS audit tasks, ensuring seamless stakeholder engagement, prompt resolution of disputes, and delivery of comprehensive reports to drive operational excellence.As a Quality Associate I within the Escalations Management Services (EMS) team, you will primarily handle audit tasks. You will be responsible for reviewing cases worked...

  • Lead Associate-Ops

    2 hours ago

    Manila, National Capital Region, Philippines Teknowiz Full time ₱30,000 - ₱90,000 per year

    Urgently hiring for one of our direct clients in the Philippines.Job Title: Lead Associate - Operations [ Travel Expense]Location: Metro ManilaWork Mode: Onsite, Shifting ScheduleRequiredMust be okay working 100% onsite at WNS Bridgetowne Site2yrs BPO/Banking domain experience handling looking customer interactions via Chats, Calls, EmailsUnderstanding of...

  • Project Manager I

    2 hours ago

    Manila, National Capital Region, Philippines JPMorgan Chase Full time ₱60,000 - ₱90,000 per year

    Join our team to shape the future of diversity and inclusion at JP Morgan Chase. Bring your expertise to foster meaningful relationships and create impactful recruiting strategies. Unlock your potential and make your mark in a dynamic environment.Job Summary: As a Project Manager I within the Diversity and Inclusion team, you will collaborate with recruiters...