Customer Engagement

5 days ago

Metro Manila Philippines STAFF X Full time

About Our Client Our client is a leading Australian company within the home improvement and building products industry, dedicated to providing quality solutions through a strong national dealer network. They take pride in fostering a culture built on teamwork, clear communication, and customer satisfaction — ensuring every interaction reflects their commitment to excellence. As part of their ongoing growth and customer engagement strategy, they are hiring a Customer Engagement & Dealer Support Specialist to help strengthen relationships between the business, its dealer network, and its end customers. About the Role This role plays a key part in connecting potential customers with the right dealers while maintaining a strong focus on lead qualification, follow-ups, and customer satisfaction. You will be responsible for ensuring that all leads generated through marketing are contacted promptly, accurately qualified, and properly handed off to the dealer network — creating a seamless and positive customer experience. You’ll work closely with the Head of Dealer Network and other key stakeholders to drive process efficiency, improve dealer responsiveness, and increase conversion rates. Key Responsibilities Engage with inbound leads via phone and email to assess needs and qualify interest Conduct follow-ups with both customers and dealers to ensure timely communication and lead resolution Track and record all customer and dealer interactions within the CRM (Salesforce) Support the dealer network by providing accurate lead information and timely updates Conduct brief customer satisfaction surveys to ensure service quality and resolve minor issues Collaborate with the Head of Dealer Network and management team to identify process improvements Maintain a high standard of professionalism and customer care in all communications Requirements At least 3 years of experience in a phone-based customer service, inside sales, or lead qualification role Excellent communication skills and a confident phone manner Strong attention to detail with the ability to follow scripts and record accurate information Comfortable working with CRMs (Salesforce experience preferred) and telephony systems such as 3CX Adaptable, reliable, and able to work independently with minimal supervision Experience supporting Australian clients or familiarity with Australian business communication styles is preferred Australian experience preferred — familiarity with Australian communication styles and customer expectations is highly valued #J-18808-Ljbffr

  • Customer Engagement Lead

    2 weeks ago

    , , Philippines FWD Group Management Holdings Limited Full time

    Customer Engagement Lead page is loaded## Customer Engagement Leadlocations: Philippines - BGC Taguigtime type: Full timeposted on: Posted Todayjob requisition id: JR- **About FWD Group**FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 34 million customers across 10 markets, including BRI Life in Indonesia....

  • Customer Engagement

    1 week ago

    Manila, National Capital Region, Philippines STAFF X Full time ₱300,000 - ₱600,000 per year

    About Our ClientOur client is a leading Australian company within the home improvement and building products industry, dedicated to providing quality solutions through a strong national dealer network. They take pride in fostering a culture built on teamwork, clear communication, and customer satisfaction — ensuring every interaction reflects their...

  • Engagement Manager

    3 weeks ago

    , Metro Manila, Philippines Buscojobs Full time

    Posted 1 day ago Job Viewed Tap Again To Close Engagement Manager The Engagement Manager serves as a trusted guide to customers in their portfolio, providing guidance to the eBIZ Sales and Service Delivery teams, ensuring synergies across each customer's projects, and ensuring the highest levels of customer satisfaction. The specific responsibilities that...

  • Product Engagement Specialist

    3 weeks ago

    , Metro Manila, Philippines Trucker Path Full time

    Overview The Product Engagement Specialist will act as the voice of Moatable’s trucking community by actively managing user engagement, gathering insights, and aligning community experiences with product development. This role bridges the gap between users and the product team through thoughtful communication, feedback collection, and engagement...

  • Trade Engagement Specialist

    3 weeks ago

    , Metro Manila, Philippines Buscojobs Full time

    Overview Trade Engagement Specialist jobs in Taguig (posted today). This listing includes multiple postings from various employers. The content below consolidates and refines the responsibilities and qualifications into a job-focused format while removing irrelevant boilerplate where possible. Job Description (Example: Trade Engagement Specialist - Taguig)...

  • Senior Engagement Delivery Manager

    3 weeks ago

    , Metro Manila, Philippines Salesforce Full time

    Senior Engagement Delivery Manager - Philippines Join to apply for the Senior Engagement Delivery Manager - Philippines role at Salesforce Job CategoryCustomer SuccessJob DetailsAbout Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a...

  • Employee Relations and Engagement Specialist

    7 days ago

    , Metro Manila, Philippines South Asialink Finance Corporation Full time

    JOB OBJECTIVE: To manage employee relations and engagement programs that promote a positive workplace culture, resolve employee concerns, and enhance overall employee satisfaction and productivity. Ensure alignment of engagement strategies with company goals and compliance with labor laws and policies. DUTIES AND RESPONSIBILITIES: Prepares and drafts the...

  • GRRI: Marketing Engagement Associate

    2 weeks ago

    , Metro Manila, Philippines ACTIVEONE HEALTH, INC. Full time

    GRRI: Marketing Engagement Associate (Cavite) Join to apply for the GRRI: Marketing Engagement Associate (Cavite) role at ACTIVEONE HEALTH, INC. The Project Engagement Officer (aka Community/Marketing Engagement Associate) oversees event engagement, coordinates with various stakeholders, and ensures all project deliverables are met. Build and maintain strong...

  • Csr Ll Travel/Customer Engagement Solutions Ll Work

    3 weeks ago

    , Metro Manila, Philippines Buscojobs Full time

    Overview Locations and compensation vary by role as listed: Pasig City, National Capital Region ₱ - ₱ — Y Robinsons Land Corporation — Posted today Pasig City, National Capital Region ₱ - ₱ — Y Robinsons Land Corporation — Posted today Mandalu yong / Mandaluyong City locations with multiple roles and salary ranges as listed — Posted...

  • Brand Engagement

    3 days ago

    Intramuros, Metro Manila, Philippines Tavor Perry Full time ₱900,000 - ₱1,200,000 per year

    About the Role Are you passionate about beauty, community building, and SEO? We're looking for a Brand Engagement & Outreach Specialist who can blend creativity with strategy to grow our cosmetics brand's online presence. This role is all about sparking conversations, building loyal communities, and driving organic traffic to our Amazon store, website, and...