Engagement Coordinator

6 days ago

Manila, Philippines Tricentis Full time

Overview

Engagement Coordinator role at Tricentis. The position is based in Manila, Philippines. The role focuses on ensuring smooth execution of services engagements and high-quality delivery by coordinating communication between clients, internal teams, and partners, and tracking key delivery milestones aligned with business objectives.

Key Responsibilities
  • Partner Relationship coordination: Serve as the main point of contact for subcontracted partners, ensuring alignment on project goals, timelines and expectations. Work with partners and delivery teams to accurately forecast project revenue and margin contributions.
  • Process optimization: Identify gaps in the partner delivery process and suggest improvements to enhance efficiency and customer satisfaction.
  • Project tracking and reporting: Monitor progress, identify risks, and escalate issues to internal stakeholders as needed.
  • Customer success: Measure customer and partner success in achieving desired outcomes.
  • Internal coordination: Ensure successful handover of customers to other internal teams upon engagement completion.
Qualifications & Skills
  • Bachelor’s degree in business, IT, or related field experience
  • Strong interpersonal skills to manage relationships with external and internal stakeholders
  • Experience in tracking services delivery projects, monitoring performance and ensuring compliance with contractual obligations
  • Familiarity with software solutions and services management best practices
  • Ability to navigate complex engagements, resolve related issues and adapt to shifting priorities
Key Success Indicators
  • Services Delivery Performance: On-Time Delivery Rate; Issue Resolution Time
  • Operational Efficiency: Average Engagement Cycle Time; Process Adherence; Efficiency of Communication; Time-to-First Revenue for New Services
Our Core Values
  • Demonstrate Self-Awareness: Own your strengths and limitations
  • Finish What We Start: Do what we say we are going to do
  • Move Fast: Create momentum and efficiency
  • Run Towards Change: Challenge the status quo
  • Serve Our Customers & Communities: Create a positive experience with each interaction
  • Solve Problems Together: We win or lose as one team
  • Think Big & Believe: Set extraordinary goals and believe you can achieve them
Why You’ll Love Working At Tricentis
  • Market competitive salary + success-oriented bonus
  • Day 1 HMO coverage with 3 free dependents
  • Hybrid work arrangement
  • Work with the market leader in model-based automation testing
  • Supportive and engaged leadership team
  • Commitment to diversity and inclusion
  • Global company with diverse perspectives

If you’re passionate about marketing services that drive customer success, we’d love to hear from you. Apply today to be part of our exciting journey.

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