Technical Support Specialist

4 weeks ago


Davao Region Philippines Talent Outsourcing Channel Solutions Full time

Provide technical assistance and support for incoming queries and issues related to software and hardware. Diagnose and troubleshoot technical problems via phone, email, and chat. Document customer interactions and maintain accurate records of issues and resolutions. Collaborate with team members to enhance customer service and improve product functionality. Stay updated with the latest technology trends and product updates. Educational Qualifications: High/Senior High School diploma required. Experience Level: 1-3 years of technical support experience preferred. Skills and Competencies: Proficiency in SaaS applications, excellent English communication skills. Responsibilities and Duties: Provide help to customers, troubleshoot issues, and resolve technical queries. Working Conditions: Flexible schedule with potential for remote work. Qualities and Traits: Strong problem-solving abilities, patience, and a customer-focused attitude. #J-18808-Ljbffr



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