Technical Support Specialist

4 weeks ago


Philippines ValueLabs Full time

Technical support: Oversee major incidents, mitigate risks, and provide stability through proactive solutions. Responsibilities Strong knowledge of cloud-based services with excellent knowledge of Windows Servers OS, Linux, Active Directory, and networking. Work cross-functionally with internal teams to improve support processes, lead strategic initiatives, bring in efficiency and collaboration of best practices. Provide guidance to support engineers and also maintain technical documentation and prepare knowledge base to ensure SOPs for all kind of concepts exist. Troubleshoot and manage SQL databases for efficient support operations. Enhance support infrastructure, implement automation, and drive efficiency improvements. Qualifications Interpersonal Skills Required: Ability to communicate clearly and professionally with customers, both verbally and in writing. Strong commitment to providing exceptional customer service and ensuring customer satisfaction. Required Skills Expecting Windows background (L2/L3) along with VM and Azure Additionally he/she should be good in Linux administration Seniority level Mid-Senior level Employment type Full-time Job function Customer Service and Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at ValueLabs by 2x Get notified about new Technical Support Specialist jobs in Philippines . #J-18808-Ljbffr



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