Home-Based Customer Service Specialist

3 weeks ago

Pampanga Philippines Buscojobs Full time

Overview

Premier and Customer Service Representative roles with home-based and on-site opportunities in Clark Pampanga, SM Clark, Pampanga, Cebu IT Park, and surrounding areas. Roles include customer support, onboarding, bookings, case management, inquiries handling, and problem resolution. This listing consolidates multiple postings and highlights responsibilities, qualifications, and benefits across positions.

Responsibilities
  • Handle customer inquiries via phone, email, chat, or in-person interactions with professionalism and a positive attitude.
  • Provide accurate product and service information and resolve customer issues efficiently.
  • Onboarding, bookings, case management, claims handling, and execution of solutions as applicable.
  • Proactive notification and prevention, relationship management, and filing or updating customer records.
  • Collaborate with team members to ensure a seamless customer experience and follow up to ensure full resolution of issues.
  • May involve on-site tasks such as coordinating with warehouses, processing orders, verifyingPOs, and updating stock information where relevant to the role.
Qualifications
  • Educational background varies: secondary education or equivalent; high school, SHS, college undergrad, or graduate acceptable depending on role.
  • Strong verbal and written communication skills in English; proficiency with basic computer systems.
  • Customer service mindset with problem-solving abilities; ability to stay calm under pressure.
  • Willingness to work on-site in Clark, Pampanga, or remote/virtual setups as specified.
  • Flexible schedules; some roles require shift work or 40‑hour workweeks; experience in BPO is a plus but not always required.
Benefits & Perks
  • Competitive salary ranges (varies by role and location).
  • HMO and government-mandated benefits where applicable.
  • Paid training and opportunities for career growth and advancement.
  • Flexible work arrangements in certain postings; some roles offer virtual processes and no final interview.
  • Performance incentives and opportunities for promotion in select postings.
Job Types & Locations
  • Full-time and permanent positions; on-site in Clark, Pampanga; remote roles available in home-based settings where advertised.
  • Locations include Clark Pampanga, SM Clark, Pampanga; Cebu IT Park, Cebu City; and other listed sites.
How to Apply

Interested applicants should apply through the posting’s official site or link provided. Virtual and on-site hiring processes are noted per role. Some postings mention no final interview; others indicate virtual hiring steps. Include your name, location, educational attainment, and relevant experience when applying.

Note

This is a consolidated listing of multiple customer service postings. Exact duties, requirements, salary, and benefits vary by position and location. Check the specific posting for details.

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