Customer Service Specialist

3 days ago

Philippines GR8 Deal Two, LLC Full time ₱200,000 - ₱400,000 per year

Overview:

GR8 Global is a firm forged by an affinity of top 100 accounting firms in the United States with the objective of coming together and redefining the workplace while providing additional value to our partners. We believe that there is a huge pool of talent outside of the US. Our mission is to bring together the best talent and match them with excellent work opportunities based on their core competencies, skill sets, and overall experience and exposure in the different areas of audit, accounting, and similar financial-related areas. We prioritize creating a positive and inclusive workplace culture where all talents are valued and developed.

The Customer Service Specialist plays a key role in ensuring the smooth flow of transactions. You'll be the central point of contact between customers, sales agents, and service vendors—keeping everyone aligned and on schedule.

Responsibilities:

Daily

  • Processing and monitoring web orders 3 times per day. 9 am, 12 pm, 3pm.
  • Prioritizing orders by when they need to be processed and shipped for each day
  • Run and import excel reports.
  • Managing customer service requests for website orders
  • Communicating with vendors to make sure jobs are done and delivered on time.
  • Monitor Customer Service email.
  • Answer Customer Service calls and aid customers with questions and inquiries.
  • Enter tracking information into a website.
  • Assist Sales reps and account managers in daily needs.
  • Settling credit card charges for orders.

Weekly

  • Invoice orders that have been shipped/closed out
  • Approve invoices from vendors
  • Run and overview item usage and sales activity

Monthly

  • Generate monthly reports showing and totaling orders for each month.

Sporadic

  • Process purchases orders and sends to accounting.

Qualifications:

  • 1–2+ years of experience in customer service or similar administrative support
  • Strong written and spoken English with clear, professional communication
  • Highly organized, accurate, and reliable with strong time management
  • Proactive problem solver who takes initiative and manages shifting priorities with ease
  • Proficient with CRM platforms including but ot limited to Propago, Shipstation, Finale, Marcom, Cybersource, Filemaker
  • Has stable high-speed internet, backup power, and a distraction-free workspace
  • Collaborative, long-term mindset with a heart for supporting a growing team

WFH TECHNICAL REQUIREMENTS:

  • Minimum Internet Speed: Mbps
  • Dedicated Home Office Area: Private, quiet workspace
  • Business Continuity Plan: Power and Internet Backup is a MUST

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