Customer Service Specialist

2 days ago

Philippines GR8 Deal Two, LLC Full time ₱200,000 - ₱400,000 per year

Overview:

GR8 Global is a firm forged by an affinity of top 100 accounting firms in the United States with the objective of coming together and redefining the workplace while providing additional value to our partners. We believe that there is a huge pool of talent outside of the US. Our mission is to bring together the best talent and match them with excellent work opportunities based on their core competencies, skill sets, and overall experience and exposure in the different areas of audit, accounting, and similar financial-related areas. We prioritize creating a positive and inclusive workplace culture where all talents are valued and developed.

The Customer Service Specialist plays a key role in ensuring the smooth flow of transactions. You'll be the central point of contact between customers, sales agents, and service vendors—keeping everyone aligned and on schedule.

Responsibilities:

Daily

  • Processing and monitoring web orders 3 times per day. 9 am, 12 pm, 3pm.
  • Prioritizing orders by when they need to be processed and shipped for each day
  • Run and import excel reports.
  • Managing customer service requests for website orders
  • Communicating with vendors to make sure jobs are done and delivered on time.
  • Monitor Customer Service email.
  • Answer Customer Service calls and aid customers with questions and inquiries.
  • Enter tracking information into a website.
  • Assist Sales reps and account managers in daily needs.
  • Settling credit card charges for orders.

Weekly

  • Invoice orders that have been shipped/closed out
  • Approve invoices from vendors
  • Run and overview item usage and sales activity

Monthly

  • Generate monthly reports showing and totaling orders for each month.

Sporadic

  • Process purchases orders and sends to accounting.

Qualifications:

  • 1–2+ years of experience in customer service or similar administrative support
  • Strong written and spoken English with clear, professional communication
  • Highly organized, accurate, and reliable with strong time management
  • Proactive problem solver who takes initiative and manages shifting priorities with ease
  • Proficient with CRM platforms including but ot limited to Propago, Shipstation, Finale, Marcom, Cybersource, Filemaker
  • Has stable high-speed internet, backup power, and a distraction-free workspace
  • Collaborative, long-term mindset with a heart for supporting a growing team

WFH TECHNICAL REQUIREMENTS:

  • Minimum Internet Speed: Mbps
  • Dedicated Home Office Area: Private, quiet workspace
  • Business Continuity Plan: Power and Internet Backup is a MUST

  • Customer Service Lending Specialist

    2 weeks ago

    , , Philippines Finance and Mortgage Solutions Full time

    Overview Finance and Mortgage Solutions has been in the Financial Sector for over a decade, leveraging strategic relationships to provide the best opportunities for stakeholders. Our dynamic team has extensive experience in financial services, offering a broad range of customized products and advice to enhance clients' financial freedom. We emphasize...

  • Executives-Voice-Customer Service

    4 days ago

    Philippines EXL Service Full time ₱150,000 - ₱250,000 per year

    Job Description: Join our team as a Customer Service Representative, where you'll handle billing transactions and provide technical support to policyholders in a fast-paced contact center. With excellent communication skills and a positive attitude, you'll deliver exceptional service experiences while contributing to our collaborative environment. If you're...

  • Customer Service Specialist

    4 weeks ago

    , , Philippines Buscojobs Full time

    Overview Customer service specialist roles are available nationwide in the Philippines, presenting diverse opportunities for those skilled in communication and problem-solving. These positions often involve direct interaction with customers, addressing inquiries, resolving complaints, and providing support across various industries. Common responsibilities...

  • Customer Service Specialist

    3 weeks ago

    , Ilocos Norte, Philippines Buscojobs Full time

    Customer Service Specialist jobs in the Philippines are available nationwide, presenting diverse opportunities for those skilled in communication and problem-solving. These positions often involve direct interaction with customers, addressing inquiries, resolving complaints, and providing support across various industries. Common responsibilities include...

  • eCommerce Customer Service Specialist

    1 day ago

    , , Philippines MicroSourcing Full time

    eCommerce Customer Service Specialist (Custom Production) Join to apply for the eCommerce Customer Service Specialist (Custom Production) role at MicroSourcing . Position: eCommerce Customer Service Specialist (Custom Production) Location: IT Tower 2, Cebu City Work setup & shift: Onsite | Day shift Why join MicroSourcing? Competitive Rewards: Enjoy...

  • Customer Service Specialist

    1 day ago

    , , Philippines COVU Full time

    Job Summary As a Service Support Specialist at COVU, you will be responsible for responding to customer inquiries, assisting with policy servicing, and ensuring customer satisfaction through efficient case management. You will work with various internal teams, managing account billing, policy renewals, and responding to carrier notices. This role requires a...

  • Customer Service Specialist

    3 weeks ago

    , Benguet, Philippines Risewave Consulting, Inc. Full time

    Overview We are looking for dedicated customer service professionals (Specialist/ Team Lead) to join our growing team. You will be responsible for delivering exceptional service, resolving inquiries, and ensuring a positive customer experience. For the Team Lead role, you will also lead, coach, and manage the customer service team to meet performance...

  • Manager-Voice-Customer Service

    4 days ago

    Philippines EXL Service Full time ₱900,000 - ₱1,200,000 per year

    Job Description: Client Relationship Management at the Program level.Responsibilities: Capacity planning and staffing plans for the process based on medium term business forecast.Negotiating and finalizing SLA's with the Client.Contract Negotiation.Creating revenue and cost plans for the medium termEstablishing a review/ reporting mechanism with the...

  • Customer Service Specialist

    9 hours ago

    Philippines PathWell Health Full time ₱80,000 - ₱120,000 per year

    We are seeking a dedicated and customer-focused individual to join our team as an Customer Service Specialist. As the first point of contact for our organization, you will play a vital role in efficiently and effectively triaging calls, ensuring that each caller receives the appropriate assistance or direction.Responsibilities:Serve as the primary point of...

  • Senior Manager-Voice-Customer Service

    4 days ago

    Philippines EXL Service Full time ₱1,500,000 - ₱2,500,000 per year

    Job Description: The Senior Operations Manager – BPO Travel Industry is responsible for leading and optimizing travel-related outsourcing operations. The role ensures operational excellence, client satisfaction, and strategic alignment by managing teams, refining processes, and leveraging industry-specific technologies.Responsibilities: Key...