Customer Care Officer

2 days ago

Ortigas Metro Manila, Philippines Satellite Office Full time ₱1,200,000 - ₱2,400,000 per year

CUSTOMER CARE OFFICERWork for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide.WHAT IS A/AN CUSTOMER CARE OFFICER?The purpose of the Customer Care Officer is to work within a defined framework to drive incremental sales of convenience meals to customers.The role is required to deliver a high quality, efficient, and empathetic service to facilitate best practice in assisted online ordering whilst having a broad understanding of the core customer profile ie. customers with a disability, their carer's and people >65 years.WHAT WILL BE YOUR MAIN RESPONSIBILITIES?Primary Objective – Customer salesReceive inbound & conduct outbound calls to current and newly onboarded customersImprove value per order through upselling of mealsComplete sales tasks correctly within approved business systemsResolve customer issues at point of contact with a high level of empathy, within delegation.Secondary Objective – Complimentary administrative tasksCommunication with external and internal stakeholders to assist the facilitation of onboarding and continuity of servicesInstigate general enquiries, feedback and QA workflows into upline delegations.Inbound Telephone Calls/Emails:Respond to in bound calls relating to a range of enquires (orders, deliveries, new customer set up, change order, general enquiries & complaints)Utilise software to create, change, update or validate relevant information for customers enquiry and orders and maintain customer recordsResolve enquiries efficiently and empathetically within delegation and refer on and escalate efficiently.Outbound Telephone Calls/Emails:Facilitate outbound communications to customers / clients & providersUpdate, upsell, renew orders or assist with funded plansFacilitate a variety of administrative tasks to third parties relating to schedule of servicesLiaise with external stakeholders on the status of a customer's service.Customer Order Processing:Utilise available business systems to create, change, update or validate relevant information for customer orders & enquiriesFacilitate administrative tasks to maintain services including quote generation and delegation of service agreement and documentation requests into centralised processesMaintaining high quality, accurate customer data, including data entry of customers relevant details and customer updates in a web stack environment.WHAT ARE WE LOOKING FOR?Experience handling outbound calls.Preferably with upselling experience.Proven experience multi-tasking within online and software environments.Demonstrated experience in working to business strategies and revenue targets within a team environment.Strong aptitude for online platform and software environmentsArticulate and clear communicator (verbal & written)Excellent multi-tasking skillsCalm, self-aware with a strong EQStrong problem-solving skillsGood attention to detail, accuracy, and time managementCompassion, empathy & desire to facilitate assistance to vulnerable populationsHigh level of interpersonal and communication skillsAbility to thrive in a fast-paced environmentA hands-on approach with determination to make things happen.

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