Bilingual Service Desk Analyst
4 weeks ago
On-site - Taguig 1-3 Yrs Exp Bachelor Full-time Share Job Description Government Mandated Benefits 13th Month Pay, Pag-Ibig Fund Annual Company Trip Job Summary We are looking for a Bilingual Service Desk Analyst (German) to join our growing IT support team. The successful candidate will provide first-line technical support to German and English-speaking users , troubleshoot basic IT issues, log service requests, and ensure excellent customer experience. Key Responsibilities Serve as the first point of contact for IT issues via phone, email, and chat in German and English . Log, triage, and prioritize incidents and service requests using the ticketing system. Perform basic troubleshooting for:Password resets and account unlocks Printer and network connectivity issues VPN and remote access concerns Windows and macOS user support Common business application errors Escalate complex issues to Level 2/Level 3 support with complete documentation. Provide timely updates and communicate resolutions clearly to users in their preferred language. Contribute to maintaining IT knowledge base articles and process improvements. Ensure compliance with SLAs, KPIs, and quality standards. Qualifications Fluent in German (professional working proficiency) and English (business proficiency). Preferably with Service Desk or IT Support experience . Familiar with ticketing tools such as ServiceNow, Jira, or Zendesk. Basic understanding of Windows, macOS, Office 365, networking, and remote support tools . Strong communication and problem-solving skills in both languages. Customer-oriented mindset and ability to work in a fast-paced environment. Amenable to work onsite in BGC, Taguig . Willing to work on a night shift schedule . #J-18808-Ljbffr
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Bilingual Service Desk Analyst
4 weeks ago
Taguig, Philippines QuickStart Solutions Full timeOn-site – Taguig 1‑3 Yrs Exp Bachelor Full‑time Share Job Description Government Mandated Benefits 13th Month Pay, Employee Loan, Pag‑Ibig Fund Company Equipment Job Summary We are looking for a Bilingual Service Desk Analyst (French) to join our dynamic IT support team. The successful candidate will provide first‑line technical assistance to...
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Service Desk Analyst
3 days ago
Taguig, Philippines Eastvantage Full timeAbout the Role The Service Desk Analyst provides advanced technical support, resolving incidents beyond L1 capability. This role ensures timely resolution of complex IT issues, delivers high-quality customer service, and supports continuous improvement of IT processes and systems. Key Responsibilities - Resolve escalated technical issues and perform...
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Junior Service Desk Analyst
2 weeks ago
Taguig, National Capital Region, Philippines Eastvantage Full time ₱250,000 - ₱450,000 per yearWe're Hiring: Junior Service Desk Analyst We are looking for a motivated and detail-oriented Junior Service Desk Analyst to join our dynamic IT team. The ideal candidate will provide first-level support to internal users, ensuring timely resolution of technical issues while enhancing overall user satisfaction. Location:Taguig, Philippines Work Mode:Work...
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Taguig, Philippines JK Network Services Full timeCOMPANY PROFILE: BPO company that provide an end-to-end BPO services to client globally. Position: IT Service Desk Analyst Company Industry: BPO Work Location: BGC, Taguig Work Schedule: Shifting schedule Salary: Php 30,000-40,000 Work Set Up: On-site JOB REQUIREMENTS: College Graduate/Undergraduate are open to apply. At least 1-year BPO experience and...
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Bilingual Service Desk Analyst
2 weeks ago
Taguig, National Capital Region, Philippines TWFS Full time ₱400,000 - ₱1,200,000 per yearThe main responsibility of the Service Desk Analyst involves taking in Level 1 Calls and providing Level 1 Technical Support to user inquiries received either via call or email. The resource assigned You are expected to adhere to Quality Criteria in performing the tasks, including making sure that the tickets are updated with complete logs and activities....
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Service Desk Analyst 1
4 weeks ago
Taguig, Philippines Asurion Full timeService Desk Analyst 1 - MNL page is loaded## Service Desk Analyst 1 - MNLremote type: Onsitelocations: BGC – Taguigtime type: Full timeposted on: Posted 17 Days Agojob requisition id: ASU The Service Desk Analyst 1 is responsible for delivering first-level service and support of end-user service requests and computing issues to include, but not limited...
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IT Service Desk and Security Analyst
4 weeks ago
Taguig, Philippines Eastvantage Full timeWe're Hiring: Service Desk and Security Analyst! We are looking for a Hybrid Service Desk and Security Analyst who can tackle complex IT challenges while also playing a key role in our cybersecurity operations. The ideal candidate brings a passion for both IT service management and cybersecurity, with a strong desire to grow in both fields. This is a...
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IT Service Desk and Security Analyst
2 weeks ago
Taguig, Philippines Eastvantage Full timeWe're Hiring: Service Desk and Security Analyst! We are looking for a Hybrid Service Desk and Security Analyst who can tackle complex IT challenges while also playing a key role in our cybersecurity operations. The ideal candidate brings a passion for both IT service management and cybersecurity, with a strong desire to grow in both fields. This is a...
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IT Service Desk and Security Analyst
3 days ago
Taguig, Philippines Eastvantage Full timeWe're Hiring: Service Desk and Security Analyst! We are looking for a Hybrid Service Desk and Security Analyst who can tackle complex IT challenges while also playing a key role in our cybersecurity operations. The ideal candidate brings a passion for both IT service management and cybersecurity, with a strong desire to grow in both fields. This is a...
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Junior Service Desk Analyst
2 weeks ago
Taguig, National Capital Region, Philippines Eastvantage Business Solutions Inc. Full time ₱300,000 - ₱360,000 per yearThe Junior Service Desk Analyst is responsible for providing first-line technical support to users, resolving basic IT issues, and escalating complex problems when needed. This role ensures smooth day-to-day IT operations, delivers excellent customer service, and supports the continuous improvement of IT systems and processes.Key ResponsibilitiesRespond to...
