Bilingual Service Desk Analyst
4 hours ago
On-site - Taguig 1-3 Yrs Exp Bachelor Full-time Share Job Description Government Mandated Benefits 13th Month Pay, Pag-Ibig Fund Annual Company Trip Job Summary We are looking for a Bilingual Service Desk Analyst (German) to join our growing IT support team. The successful candidate will provide first-line technical support to German and English-speaking users , troubleshoot basic IT issues, log service requests, and ensure excellent customer experience. Key Responsibilities Serve as the first point of contact for IT issues via phone, email, and chat in German and English . Log, triage, and prioritize incidents and service requests using the ticketing system. Perform basic troubleshooting for:Password resets and account unlocks Printer and network connectivity issues VPN and remote access concerns Windows and macOS user support Common business application errors Escalate complex issues to Level 2/Level 3 support with complete documentation. Provide timely updates and communicate resolutions clearly to users in their preferred language. Contribute to maintaining IT knowledge base articles and process improvements. Ensure compliance with SLAs, KPIs, and quality standards. Qualifications Fluent in German (professional working proficiency) and English (business proficiency). Preferably with Service Desk or IT Support experience . Familiar with ticketing tools such as ServiceNow, Jira, or Zendesk. Basic understanding of Windows, macOS, Office 365, networking, and remote support tools . Strong communication and problem-solving skills in both languages. Customer-oriented mindset and ability to work in a fast-paced environment. Amenable to work onsite in BGC, Taguig . Willing to work on a night shift schedule . #J-18808-Ljbffr
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Bilingual Service Desk Analyst
5 hours ago
Taguig, Philippines QuickStart Solutions Full timeOn-site – Taguig 1‑3 Yrs Exp Bachelor Full‑time Share Job Description Government Mandated Benefits 13th Month Pay, Employee Loan, Pag‑Ibig Fund Company Equipment Job Summary We are looking for a Bilingual Service Desk Analyst (French) to join our dynamic IT support team. The successful candidate will provide first‑line technical assistance to...
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Service Desk Analyst
2 weeks ago
Taguig, Philippines Ubiquity Full timeService Desk Analyst Job Summary: Service Desk Analysts manage one or more service desk channels, acting as a point of contact to support service users and clients reporting issues, requesting information, access, or other services. Analysts respond to inquiries and evaluate and resolve issues relating to IT equipment and applications. They provide technical...
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Service Desk Analyst
4 weeks ago
Taguig, Philippines HCLTech Full timeHCLTech Taguig, National Capital Region, Philippines Job Title L1 Service Desk Analyst Job Qualifications Encouraging candidates with BPO experience at least 1 year . Relevant Service Desk Experience is an advantage. Basic knowledge about software and hardware applications. Basic knowledge or familiarity with computer configuration and troubleshooting....
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Service Desk Analyst
2 weeks ago
Taguig, National Capital Region, Philippines Nezda Technologies, Inc. Full time ₱37,300 - ₱45,900 per yearIT Service Desk Analyst & Team Lead | Competitive Salary | Immediate HiringPosition: Service Desk AnalystSalary Offer: ₱37,300 Package (₱31,500 Basic Pay + ₱5,800 Allowances) + 15% Night Diff.Work Setup: Onsite | Graveyard or Shifting ScheduleLocation: Upper McKinley Hl, Taguig, 1634Start Date: ASAP / October 2025Qualifications:At least 1-2 Years BPO...
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Service Desk Analyst
2 weeks ago
Taguig, Philippines Ubiquity Global Services, Inc. Full timeJob Summary: Service Desk Analysts are managing one or more service desk channels. Acting as a point of contact to support service users and clients reporting issues, requesting information, access, or other services. Analysts respond to inquiries, and they evaluate and resolve issues relating to IT equipment and applications. They provide technical care for...
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Junior Service Desk Analyst
3 weeks ago
Taguig, Philippines Eastvantage Full timeOverview We're Hiring: Junior Service Desk Analyst! We are looking for a motivated and detail-oriented Junior Service Desk Analyst to join our dynamic IT team. The ideal candidate will provide first-level support to internal users, ensuring timely resolution of technical issues while enhancing overall user satisfaction. Location Location: Taguig, Philippines...
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Service Desk Analyst
2 weeks ago
Taguig, Philippines Eastvantage Full timeAbout the Role The Service Desk Analyst provides advanced technical support, resolving incidents beyond L1 capability. This role ensures timely resolution of complex IT issues, delivers high-quality customer service, and supports continuous improvement of IT processes and systems. Key Responsibilities - Resolve escalated technical issues and perform...
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Service Desk Analyst
1 day ago
Taguig, National Capital Region, Philippines Nezda Technologies, Inc. Full time ₱250,000 - ₱350,000 per yearPosition: Service Desk Analyst Schedule: Night shiftSetup: OnsiteLocation: Taguig/PampangaEmployment: Fulltime/ Regular Job Description- the first point of contact for end users seeking technical assistance over the phone, email, or chat. This role is responsible for troubleshooting basic IT issues, escalating complex problems to higher-level support teams,...
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Junior Service Desk Analyst
7 days ago
Taguig, National Capital Region, Philippines Eastvantage Full time ₱250,000 - ₱450,000 per yearWe're Hiring: Junior Service Desk Analyst We are looking for a motivated and detail-oriented Junior Service Desk Analyst to join our dynamic IT team. The ideal candidate will provide first-level support to internal users, ensuring timely resolution of technical issues while enhancing overall user satisfaction. Location:Taguig, Philippines Work Mode:Work...
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Service Desk Analyst
1 week ago
Taguig, Philippines Dynamic Talent Solutions Full timeRole: L1 Service Desk Analyst Work Location:Science Hub Tower or One World Tower, McKinley Hill, Taguig City (Few blocks away from Venice Grand Canal Mall) Work Schedule: Candidate must be amenable to work in a shifting schedule. Work Set Up:This 100% onsite/office reporting. Open, log, prioritize, assign, close tickets logged in the IT Service Desk. Query...
