Team Leader

Pasig, Palawan Acom Consumer Finance Corporation

Posted today

Job Description

ACOM Consumer Finance Corporation is looking for passionate, innovative, and amazing individuals who are in pursuit of excellence and prominence Be the part of the game-changing team today and #ACOMplishYourDreams

• Work with a multinational company with a rock-solid foundation
• Be part of the Leading Consumer Finance company from Japan
• Experience the wonders of our vast network and extensive history

Responsibilities

• Ensures that the company policies and procedures are adhered to by the team.
• Manages a team of diverse individuals by monitoring their performance and providing ample feedback/coaching when needed.
• Conducts regular assessment of the team’s KPI’s and addresses areas of improvement for the team.
• Resolves problems/conflicts encountered in the day-to-day activities of the team and other issues/concerns that may arise from time to time.
• Maintains a highly productive and efficient workflow by continuous development and improvement of work processes.
• Participates in strategic business planning, analysis, and implementation geared towards accomplishment of the teams\' goals.
• Translates actual business operations, analysis, and trends on meaningful reports and presentations.

Requirements

• Bachelor\'s degree holder, any course.
• Keen attention to details with above average communication and presentation skills.
• Adept on using Excel for creation of reports (Pivot, VLOOKUP, and other data analysis tools)
• Proven leadership experience on a Team Lead/ Supervisory capacity preferably in a Financial Services or BPO industry.
• Extensive experience on employee discipline, performance management, motivation, and coaching.
• Minimum of Three (3) years’ experience as a Team Leader/Supervisor.
• Must be willing to work on shifting schedules, holidays, and weekends.
• Willing to work in Ortigas Center

Benefits and Privileges

• Your Sick Leave will cover you when you feel under the weather.
• A Vacation Leave will always be there for your summer beach time.
• We support our employees with Bereavement Leave from 1st day of work as we understand the feeling of losing someone.
• Our partnered HMO will make healthcare very easy.
• Worry not for your loved ones as we have our Life Insurance .
• Growth and Promotion Opportunities await you in your dedication and passion in striving for excellence.
• Our 5-day work week lets you enjoy a Work-Life Balance to spend more time with what pleases you
• Our compliance with all Government and Labor related regulations ensures your Job Security.

Salary : From Php28,000.00 per month

Schedule : 8 hour shift

Job Title

Customer Support Specialist (Ms Dynamics Nav)

Posted today

Job Description

Duties and Responsibilities :

• Diagnosing and solving customer software issues in relation to Microsoft Dynamics Business Central (NAV) and its associated components (e.g. Add-on, integration, Jet Reports, etc.)
• Document issues and resolution including all interactions with customers using an online ticketing system (evodesk) based on Service Level Agreements
• Liaise with consultants, developers, managers, and software vendors for any product issues
• Contribute to knowledge base library by creating KB articles, blog post, release notes and change documents
• Capture all support calls and ensuring time spent are recorded

Requirements :

• A minimum of 3 years experience with Microsoft Dynamics Business Central (NAV) in a helpdesk support, consulting, or end user role
• Strong functional expertise in core Microsoft Dynamics Business Central modules and business analysis skills
• Excellent English verbal and written communication and problem solving skills
• A highly developed sense of integrity and commitment to customer satisfaction
• Experience with end user training
• Relevant IT qualifications
• Flexible hands on work attitude and ability to maintain consistent level of performance on multiple clients tasks and issues
• Excellent PC skills including competency in the use of the Microsoft Office suite and Windows operating system
• Knowledge of 3rd party products such as SQL, Jet Reports, PowerBI, Microsoft 365, and payroll concepts is an advantage
• Strong negotiation ability
• Strong attention to detail

Pay: Php80,000.00 - Php100,000.00 per month

Benefits :

• Health insurance
• Life insurance
• Work from home

Schedule:

• Day shift
• Monday to Friday

Supplemental pay types:

• 13th month salary

Application Question(s):

• How many years of experience using Microsoft Dynamics Business Central (NAV)?

Posted today

Job Description

Customer Service

• Collect all details that pertain to Clients/Police requests/investigations.
• Provide video evidence and still images to clients and police to assist in recovering lost or stolen items, liaising with the authorities when required.
• Investigate incidents and issues pertaining to client sites and report findings to Manager/Account Holders.
• Review and prioritize incidents based on urgency and value.
• Keep Clients/Account Holders informed of the status of all incidents, making sure that constant communication takes place.
• File and update incident logs as required.

Internal/External Operations Management

• Work closely with Stealth’s departments in resolving hardware/software issues as they pertain to client sites.
• Ensure all work is completed according to company standards in a timely manner while multitasking efficiently.
• Keep abreast with multiple in-house and 3rd party software to process investigations effectively and efficiently.
• Provide proactive feedback to Management/Account Holders to improve overall client experience.
• Aid in the development of appropriate policies and procedures to support and improve service levels within the department.
• Ensure all actions taken are directly in compliance with the Company’s policies and/or any other regulatory action.

Customer Excellence

• Provide the best possible customer service
• Wow customers at every opportunity

Job Requirements :

• Ability to multitask in a fast-paced environment and manage specific projects in a detail-oriented manner
• Good working knowledge of MS office software
• Self-motivated and committed to constant learning
• Ability to analyze and define problems and resolve them in a timely manner
• Good oral and written communication skills to support and train staff on technical matters, document policies, and procedures, liaise with clients, etc.
• Excellent customer service, communication, and interpersonal skills to interact effectively with a broad range of internal and external parties, often under duress
• Strong organizational skills to set priorities and meet tight deadlines and competing demands
• Ability to maintain confidentiality
• Computer literate and excellent knowledge of video software’s
• Detail-oriented to ensure that all work performed is of the highest quality and meets all internal and external policy and procedural requirements.
• Can work during weekends, holidays, and different shifts including the night shift.
• Amenable to work onsite at Ortigas Center, Pasig City.
• Full-time positions are available.

Salary : From Php25,000.00 per month

Benefits :

• Health insurance
• Opportunities for promotion
• Paid training

Schedule:

• 8 hour shift
• Holidays
• Overtime
• Rotational shift
• Weekends

Supplemental pay types:

• 13th month salary
• Overtime pay
• Performance bonus

Job Types: Full-time, Permanent

Salary : Php23,000.00 per month

Benefits :

• Health insurance
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Schedule:

• Flexible shift
• Holidays
• Monday to Friday
• Rotational shift
• Shift system
• Weekends

Supplemental pay types:

• 13th month salary

Pasig, Palawan Headstart Specialist Incorporated

Posted today

Job Description

Qualifications :

• At least high school / senior high school graduate
• Average to Excellent communication skills
• Fresh Graduates are welcome to apply
• Without Experience Accepted
• A competitive compensation package awaits you
• We accept applicants from nearby provinces
• Willing to start immediately

Job Types : Full-time, Fresh graduate

Salary : Php15,000.00 - Php25,000.00 per month

Benefits :

• Paid training
• Pay raise

Schedule:

• 10 hour shift
• 8 hour shift

Supplemental pay types:

• 13th month salary
• Overtime pay
• Performance bonus

COVID-19 considerations:

Application Question(s):

• Do you have experience in BPO industry?
• Please input your updated mobile number (0917xxx).

Pasig, Palawan GHS Recruitment Specialist

Posted today

Job Description

Qualifications:

• At least high school / senior high school graduate
• Average to Excellent communication skills
• Fresh Graduates are welcome to apply
• Without Experience Accepted
• A competitive compensation package awaits you
• We accept applicants from nearby provinces
• Willng to start immediately

Job Types : Full-time, Fresh graduate

Salary : Php15,000.00 - Php25,000.00 per month

Benefits :

• Paid training
• Pay raise

Schedule:

• 10 hour shift
• 8 hour shift

Supplemental pay types:

• 13th month salary
• Overtime pay
• Performance bonus

COVID-19 considerations:

Application Question(s):

• Do you have experience in BPO industry?
• Please input your updated mobile number (0917xxx).

Pasig, Palawan Outsource Accelerator

Posted today

Job Description

About Outsource Accelerator : Outsource Accelerator is the trusted source for independent information, advisory and expert implementation of
Business Process Outsourcing (BPO). We are the #1 Outsourcing Authority and we offer the world’s leading aggregator
marketplace for outsourcing.

About the Client : Our client is New Zealand’s first Digital Wallet provider. Our client provides a mobile app that enables
consumers and businesses to pay each other instantly, anytime and anywhere. Staff have the opportunity to be part of an exciting, fast paced and high growth fin tech provider.

Position Responsibilities

• Customer registration processing
• Determine the best solution based on the issue and details provided by the end-user
• Walk the end user through the problem-solving process
• Familiarity with incident ticketing processes
• Excellent customer service skills
• Direct unresolved issues to the next level of support

Minimum Qualifications :

• A minimum of 2 years experience in a high velocity customer success / customer support position
• Ability to build and maintain customer relationships
• Outstanding cross-functional communication skills, written and oral
• Strong attention to detail skills
• Self-motivated and able to thrive in a results-driven environment
• Natural relationship builder with integrity, reliability and maturity
• Intercom experience is a plus
• Voice support experience
• Experience with software tools like CRM, Active Campaign, Confluence, Trello etc.

Job Types : Full-time, Permanent

Salary : Php29,000.00 - Php33,000.00 per month

Benefits :

• Health insurance

Schedule:

• 8 hour shift
• Day shift
• Early shift

Supplemental pay types:

• 13th month salary
• Overtime pay

Application Question(s):

• Are you Open to work NZ hour (4 AM earliest shift)?
• Are you open to work Onsite?
• How many years of w/ CRM Tools: Infocom/ Sales Force experience do you have?
• If Other CRM tools Exp, List down

Experience :

• Customer Voice: 2 years (required)

Posted today

Job Description

Customer Service

• Collect all details that pertain to Clients/Police requests/investigations.
• Provide video evidence and still images to clients and police to assist in recovering lost or stolen items, liaising with the authorities when required.
• Investigate incidents and issues pertaining to client sites and report findings to Manager/Account Holders.
• Review and prioritize incidents based on urgency and value.
• Keep Clients/Account Holders informed of the status of all incidents, making sure that constant communication takes place.
• File and update incident logs as required.

Internal/External Operations Management

• Work closely with Stealth’s departments in resolving hardware/software issues as they pertain to client sites.
• Ensure all work is completed according to company standards in a timely manner while multitasking efficiently.
• Keep abreast with multiple in-house and 3rd party software to process investigations effectively and efficiently.
• Provide proactive feedback to Management/Account Holders to improve overall client experience.
• Aid in the development of appropriate policies and procedures to support and improve service levels within the department.
• Ensure all actions taken are directly in compliance with the Company’s policies and/or any other regulatory action.

Customer Excellence

• Provide the best possible customer service
• Wow customers at every opportunity

Job Requirements :

• Ability to multitask in a fast-paced environment and manage specific projects in a detail-oriented manner
• Good working knowledge of MS office software
• Self-motivated and committed to constant learning
• Ability to analyze and define problems and resolve them in a timely manner
• Good oral and written communication skills to support and train staff on technical matters, document policies, and procedures, liaise with clients, etc.
• Excellent customer service, communication, and interpersonal skills to interact effectively with a broad range of internal and external parties, often under duress
• Strong organizational skills to set priorities and meet tight deadlines and competing demands
• Ability to maintain confidentiality
• Computer literate and excellent knowledge of video software’s
• Detail-oriented to ensure that all work performed is of the highest quality and meets all internal and external policy and procedural requirements.
• Can work during weekends, holidays, and different shifts including the night shift.
• Amenable to work onsite at Ortigas Center, Pasig City.
• Full-time positions are available.

Salary : From Php25,000.00 per month

Benefits :

• Health insurance
• Opportunities for promotion
• Paid training

Schedule:

• 8 hour shift
• Holidays
• Overtime
• Rotational shift
• Weekends

Supplemental pay types:

• 13th month salary
• Overtime pay

Job Types: Full-time, Permanent

Salary : Php23,000.00 per month

Benefits :

• Health insurance
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Schedule:

• Flexible shift
• Holidays
• Monday to Friday
• Rotational shift
• Shift system
• Weekends

Supplemental pay types:

• 13th month salary

Pasig, Palawan Headstart Specialist Incorporated

Posted today

Job Description

Qualifications :

• At least high school / senior high school graduate
• Average to Excellent communication skills
• Fresh Graduates are welcome to apply
• Without Experience Accepted
• A competitive compensation package awaits you
• We accept applicants from nearby provinces
• Willing to start immediately

Job Types : Full-time, Fresh graduate

Salary : Php15,000.00 - Php25,000.00 per month

Benefits :

• Paid training
• Pay raise

Schedule:

• 10 hour shift
• 8 hour shift

Supplemental pay types:

• 13th month salary
• Overtime pay
• Performance bonus

COVID-19 considerations:

Application Question(s):

• Do you have experience in BPO industry?
• Please input your updated mobile number (0917xxx).

Pasig, Palawan GHS Recruitment Specialist

Posted today

Job Description

Qualifications:

• At least high school / senior high school graduate
• Average to Excellent communication skills
• Fresh Graduates are welcome to apply
• Without Experience Accepted
• A competitive compensation package awaits you
• We accept applicants from nearby provinces
• Willng to start immediately

Job Types : Full-time, Fresh graduate

Salary : Php15,000.00 - Php25,000.00 per month

Benefits :

• Paid training
• Pay raise

Schedule:

• 10 hour shift
• 8 hour shift

Supplemental pay types:

• 13th month salary
• Overtime pay
• Performance bonus

COVID-19 considerations:

Application Question(s):

• Do you have experience in BPO industry?
• Please input your updated mobile number (0917xxx).

Pasig, Palawan Outsource Accelerator

Posted today

Job Description

About Outsource Accelerator : Outsource Accelerator is the trusted source for independent information, advisory and expert implementation of
Business Process Outsourcing (BPO). We are the #1 Outsourcing Authority and we offer the world’s leading aggregator
marketplace for outsourcing.

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