
Phrn Team Leader
12 hours ago
Overview
We are seeking an experienced Registered Nurse to serve as Team Leader for our Virtual Utilization Review Team. This leadership role involves supervising a team of UR nurses, ensuring clinical quality, compliance, and productivity, and acting as a liaison between clinical staff, clients, and internal stakeholders. The ideal candidate will have a strong background in utilization review and leadership within a healthcare BPO or managed care setting.
Key Responsibilities- Supervise and mentor a team of virtual utilization review nurses to ensure timely, accurate, and compliant case reviews.
- Monitor team performance metrics, including productivity, quality assurance, and turnaround times.
- Conduct regular team huddles, case discussions, and performance reviews to foster continuous improvement.
- Review complex or escalated clinical cases and provide guidance or second-level decision support.
- Ensure the team adheres to evidence-based guidelines (e.g., MCG, InterQual), payer policies, and regulatory standards.
- Coordinate with clients and internal quality teams to address feedback, audits, or updates to clinical protocols.
- Lead training and onboarding programs for new UR nurses.
- Collaborate with operations and workforce management to ensure adequate staffing and coverage across shifts.
- Prepare reports and presentations for management and client stakeholders.
- Active PRC License
- At least 1 year experience in acute hospital settings
- At least 1 year of experience in utilization review, case management, or medical management in a BPO setup
- At least 1 year of leadership experience in a healthcare BPO
- Strong knowledge of medical terminology and utilization management guidelines (InterQual, MCG).
- Strong knowledge in EPIC/CERNER
- Proven ability to lead and inspire remote teams in a performance-driven environment.
- Excellent communication, decision-making, and conflict-resolution skills.
- Proficiency in EMR systems, UR platforms, and Microsoft Office Suite.
- Work onsite at Pasay
- Permanent night shift
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