
Enterprise Account Manager
3 weeks ago
Ecomflow National Capital Region, Philippines
Join to apply for the Enterprise Account Manager role at Ecomflow .
At Ecomflow , we partner with some of the fastest-growing ecommerce brands to streamline their operations and unlock growth. Our clients trust us to deliver exceptional support, logistics solutions, and data-driven strategies to help their businesses scale.
Responsibilities- Manage and grow relationships with high-value ecommerce brands.
- Conduct regular check-ins and quarterly business reviews with clients.
- Identify upsell opportunities and expand client engagement with our services.
- Partner closely with Operations and Customer Success to ensure KPIs and SLAs are consistently met.
- Proactively resolve client escalations while maintaining strong trust and confidence.
- Share client insights to help improve our service offering and internal processes.
- 3–5 years in Account Management or Customer Success (preferably ecommerce/SaaS).
- Direct experience working with ecommerce brands, agencies, SaaS tools, or 3PL/fulfillment providers.
- Strong client-facing skills: handling escalations, presenting data, and running strategic reviews.
- Experience with Western clients/brands, with excellent communication adaptability.
- A proactive problem-solver who is relationship-driven, detail-oriented, and organized.
- Background at an ecommerce SaaS platform (e.g., Shopify apps, CRM tools, Klaviyo).
- Experience in 3PL, logistics, or fulfillment services for ecommerce brands.
- Agency experience managing multiple DTC brand clients.
- Work with exciting, high-growth ecommerce brands worldwide.
- Be part of a dynamic and supportive international team.
- Opportunities for career growth and leadership as we scale.
- Competitive compensation package.
Apply now and let's build long-term success together for the world's fastest-growing ecommerce brands
Seniority level- Mid-Senior level
- Full-time
- Sales and Business Development
- Transportation, Logistics, Supply Chain and Storage
Referrals increase your chances of interviewing at Ecomflow by 2x
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