Enterprise Account Manager

1 day ago

Metro Manila Philippines Ecomflow Full time
Overview

Ecomflow National Capital Region, Philippines

Join to apply for the Enterprise Account Manager role at Ecomflow .

At Ecomflow , we partner with some of the fastest-growing ecommerce brands to streamline their operations and unlock growth. Our clients trust us to deliver exceptional support, logistics solutions, and data-driven strategies to help their businesses scale.

Responsibilities
  • Manage and grow relationships with high-value ecommerce brands.
  • Conduct regular check-ins and quarterly business reviews with clients.
  • Identify upsell opportunities and expand client engagement with our services.
  • Partner closely with Operations and Customer Success to ensure KPIs and SLAs are consistently met.
  • Proactively resolve client escalations while maintaining strong trust and confidence.
  • Share client insights to help improve our service offering and internal processes.
Qualifications
  • 3–5 years in Account Management or Customer Success (preferably ecommerce/SaaS).
  • Direct experience working with ecommerce brands, agencies, SaaS tools, or 3PL/fulfillment providers.
  • Strong client-facing skills: handling escalations, presenting data, and running strategic reviews.
  • Experience with Western clients/brands, with excellent communication adaptability.
  • A proactive problem-solver who is relationship-driven, detail-oriented, and organized.
Key Strengths
  • Background at an ecommerce SaaS platform (e.g., Shopify apps, CRM tools, Klaviyo).
  • Experience in 3PL, logistics, or fulfillment services for ecommerce brands.
  • Agency experience managing multiple DTC brand clients.
Why Join Us?
  • Work with exciting, high-growth ecommerce brands worldwide.
  • Be part of a dynamic and supportive international team.
  • Opportunities for career growth and leadership as we scale.
  • Competitive compensation package.

Apply now and let's build long-term success together for the world's fastest-growing ecommerce brands

Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Sales and Business Development
Industries
  • Transportation, Logistics, Supply Chain and Storage

Referrals increase your chances of interviewing at Ecomflow by 2x

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