Current jobs related to Customer Relationship Manager - Cebu City - Globe Telecom, Inc.


  • Cebu City, Philippines Cartrack Full time

    About Cartrack Technologies Philippines Inc.We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for Senior Relationship Manager to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas...

  • Relationship Manager

    2 hours ago


    Cebu City, Philippines Cartrack Full time

    About Cartrack Technologies Philippines Inc. We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for Senior Relationship Manager to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas...


  • Cebu City, Central Visayas, Philippines VA PLATINUM PTY LTD INC. Full time ₱1,200,000 - ₱2,400,000 per year

    Do you love building meaningful connections and keeping clients happy?Are you a pro at juggling client needs and finding win-win solutions?Ready to team up with Sales and Business Operations to keep our clients thrilled?Let's talk about how you can make a real impact hereAbout the CompanyVA Platinum is a leading provider of premium virtual assistant (VA)...


  • Cebu City, Central Visayas, Philippines VA Platinum Full time ₱1,200,000 - ₱2,400,000 per year

    Do you love building meaningful connections and keeping clients happy?Are you a pro at juggling client needs and finding win-win solutions?Ready to team up with Sales and Business Operations to keep our clients thrilled?Let's talk about how you can make a real impact hereAbout the CompanyVA Platinum is a leading provider of premium virtual assistant (VA)...


  • Angeles City, Central Luzon, Philippines Areion Diesel Full time ₱900,000 - ₱1,200,000 per year

    We are seeking a proactiveCRM Adminto manage our customer database, engage with leads, and nurture relationships with potential customers. The ideal candidate will serve as a key touchpoint in our sales funnel, converting prospects into customers through professional communication and systematic follow-up.Key ResponsibilitiesLead Management & Database...


  • Batangas City, Philippines TRBank, Inc. (A Rural Bank) Full time

    Overview Primarily responsible in assisting the Branch Business Head on deposit generation. This position represents leadership in establishing customer relationships, ensuring implementation of effective sales and management system while instituting and monitoring compliance to corporate standards & procedures to achieve volume targets, profitability and...


  • Makati City, National Capital Region, Philippines Westcon-Comstor Asia Full time ₱350,000 - ₱600,000 per year

    This is for back-office support in our Customer Relationship Executive teams (Makati)Can start asapJob SummaryThis is a hybrid position where you will become the subject matter expert across order entry, pricing management and customer service, managing all phone, fax and email customer orders and enquiries including solving basic to complex problems,...


  • Makati City, National Capital Region, Philippines Westcon-Comstor Asia Full time ₱900,000 - ₱1,200,000 per year

    This is for back-office support in our Customer Relationship Executive teams (Makati)Can start asapA Job SummaryThis is a hybrid position where you will become the subject matter expert across order entry, pricingmanagement and customer service, managing all phone, fax and email customer orders and enquiriesincluding solving basic to complex problems,...

  • Relationship Manager

    2 weeks ago


    Quezon City, National Capital Region, Philippines Versa Innovation Corp Full time ₱600,000 - ₱1,200,000 per year

    The CompanyVersa Innovations Corp. is a leading Philippine developer and provider of two-way radio communication systems and solutions, specializing in cutting-edge technology for security, corporate, and public safety industries. The company pioneers innovative communication products like NetEdge - the first  Push-to-Talk (PoC) Radio as a Service (RaaS) in...


  • Makati City, National Capital Region, Philippines China Bank PH Full time ₱900,000 - ₱1,200,000 per year

    About You & The RoleAs a Relationship Manager under the Retail Banking Business Segment, you'll be at the heart of our branch, working closely with clients, colleagues, and leaders to deliver exceptional banking services and support our branch's success.What You'll Be DoingGrowing and nurturing existing deposit accounts and acquiring new clients.Delivering...

Customer Relationship Manager

4 weeks ago


Cebu City, Philippines Globe Telecom, Inc. Full time

Customer Relationship Manager page is loadedCustomer Relationship Manager Apply locations 25F The Globe Tower time type Full time posted on Posted 9 Days Ago time left to apply End Date: September 30, 2025 (30+ days left to apply) job requisition id R

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description A Customer Relationship Manager is responsible for building and maintaining strong relationships with clients to ensure satisfaction, retention, and loyalty.

DUTIES AND RESPONSIBILITIES:

  • Relationship management: Develop and nurture relationships with clients by understanding their needs, goals, and preferences. Actively engage and communicate with clients to build trust and ensure their satisfaction with the company's products or services

  • Client retention: Focus on retaining existing clients by addressing any concerns, resolving issues, and providing a high level of customer service. Proactively identify and mitigate any risks or challenges that may impact client satisfaction or loyalty

  • Account management: Serve as the main point of contact for clients, ensuring effective communication and responsiveness to their inquiries or requests. Provide regular updates on product or service enhancements, new offerings, or relevant industry trends

  • Upselling and cross-selling: Identify opportunities to expand the range of products or services provided to clients and work collaboratively with the sales team to generate new revenue streams. Present value propositions and benefits to clients to encourage upselling or cross-selling

  • Issue resolution: Handle and resolve client complaints or issues in a timely and effective manner. Escalate complex or critical issues to the appropriate internal stakeholders and ensure prompt resolution to maintain client satisfaction

  • Performance analysis: Monitor and analyze client metrics, such as satisfaction scores, retention rates, or revenue growth, to identify trends and proactively address any challenges. Use data-driven insights to provide recommendations and strategies for improving client relationships

  • Contract and agreement management: Collaborate with legal and finance teams to ensure contracts and agreements with clients are in place, accurately maintained, and renewed as required. Understand contractual terms and conditions and ensure compliance with agreed-upon service level agreements

  • Client feedback and surveys: Conduct regular client feedback surveys or interviews to gather insights, identify areas for improvement, and measure client satisfaction. Utilize feedback to make necessary adjustments and enhancements to processes or services

  • Continuous improvement: Stay updated with industry trends, market competition, and best practices in client relationship management. Proactively suggest and implement process improvements and strategies to enhance client satisfaction and loyalty

REQUIREMENTS:

  • 5+ years of sales in Technical, Enterprise, or B2B environment

  • Proven account management or other relevant experience

  • Experience in delivering client-focused solutions based on customer needs

  • Industry Background: Telco, ICT, IT, FMCG, Retail, Manufacturing, Non-Food, Logistics

  • Exceptional communication skills and proven effectiveness in delivering the needed presentation

  • Able to articulate well and keep up with the changing language of products and telecommunications industry

  • Keen attention to detail and adherence to deadlines

  • Bachelor’s Degree in Any Field

Equal Opportunity Employer
Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.
Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here

Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.

#J-18808-Ljbffr