Customer Relationship Management Manager

3 days ago

Quezon City, Philippines GOLDEN ABC, Inc. Full time

Customer Relationship Management Manager Direct message the job poster from GOLDEN ABC, Inc. Responsible for maintaining an excellent customer engagement through the most effective systems. The CRM Manager will constantly identify opportunities to grow the customer base and build positive relationship with new clients. This role required strategic and analytical skills when finding solutions to problems to ensure customer’s satisfaction. Job Duties and Responsibilities Building and maintaining profitable relationships with key customers. Overseeing the relationship with customers handled by the CRM Specialists. Resolving complaints quickly and efficiently. Making sure that the customers are updated on the latest products, promotions and rewards consistently and make impact on the sales. Conducts business reviews using CRM programs. Knowledgeable in competitive strategies with the competitors. Oversees the daily operations and reports of CRM Specialist and analysts. *Note: Other duties related to the responsibilities and output of the position but not included in this document may be assigned by the immediate superior. Working Conditions and Physical Requirements · Work is normally performed in a typical interior/work office environment · Physical effort required · No or very limited exposure to physical risk Qualifications Education Required Graduate of management, business administration, entrepreneurship or equivalent Experience Minimum 3 years of related experience. Preferably with one (1) year experience in Retail Industry. Competencies Knowledge Knowledge and exposure to loyalty and rewards program Understanding the market and suggest suitable promos to support the brand Knowledge in all Microsoft Office Applications and not limited to new software applications. Knowledge of various social media applications, mobile and desktop platforms; iOS, Android, Windows. Skills Good inter-personal skills and ability to build and establish highly satisfied customer relationships. Excellent communication skills including written, oral and listening skills. Ability to see from and effectively communicate the customer perspective. Keen to details. Strategic and analytical skills Attitude Establish and maintain positive working relationships with others both internally and externally. Excellent time management skills and the ability to prioritize work. Flexible and results-driven Seniority Level Mid‑Senior level Employment Type Full‑time Job Function Customer Service Industries Retail Apparel and Fashion and Retail Location Quezon City, National Capital Region, Philippines #J-18808-Ljbffr

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