Customer Relationship Management Manager

2 weeks ago

Quezon City, National Capital Region, Philippines GOLDEN ABC, Inc. Full time ₱1,200,000 - ₱2,500,000 per year

JOB PURPOSE

Responsible for maintaining an excellent customer engagement through the most effective systems. The CRM Manager will constantly identify opportunities to grow the customer base and build positive relationship with new clients. This role required strategic and analytical skills when finding solutions to problems to ensure customer's satisfaction.

JOB DUTIES AND RESPONSIBILITIES

  1. Building and maintaining profitable relationships with key customers.
  2. Overseeing the relationship with customers handled by the CRM Specialists.
  3. Resolving complaints quickly and efficiently.
  4. Making sure that the customers are updated on the latest products, promotions and rewards consistently and make impact on the sales.
  5. Conducts business reviews using CRM programs.
  6. Knowledgeable in competitive strategies with the competitors.
  7. Oversees the daily operations and reports of CRM Specialist and analysts.

*Note: Other duties related to the responsibilities and output of the position but not included in this document may be assigned by the immediate superior.

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS

· Work is normally performed in a typical interior/work office environment

· Physical effort required

· No or very limited exposure to physical risk

QUALIFICATIONS

a.
EDUCATION REQUIRED

Graduate of management, business administration, entrepreneurship or equivalent

b.
EXPERIENCE

Minimum 3 years of related experience. Preferably with one (1) year experience in Retail Industry.

c.
COMPETENCIES:

KNOWLEDGE

· Knowledge and exposure to loyalty and rewards program

· Understanding the market and suggest suitable promos to support the brand

· Knowledge in all Microsoft Office Applications and not limited to new software applications.

· Knowledge of various social media applications, mobile and desktop platforms; iOS, Android, Windows.

· Superior product knowledge

SKILLS

· Good inter-personal skills and ability to build and establish highly satisfied customer relationships.

· Excellent communication skills including written, oral and listening skills.

· Ability to see from and effectively communicate the customer perspective.

· Keen to details.

· Leadership skills

· Strategic and analytical skills

ATTITUDE

· Establish and maintain positive working relationships with others both internally and externally.

· Excellent time management skills and the ability to prioritize work.

· Flexible and results-driven

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