Customer Success Associate Customer Partnerships · Philippines ·
3 weeks ago
Job Listings
Mandaluyong, National Capital Region ₱ - ₱ Y IBEX Global Solutions (Philippines) Inc.
Posted today
Customer Support – Associate Customer SuccessJob Description
As an Associate Customer Support Specialist, you will be a member of our Customer Success (CS) team. You will work as part of a support team, alongside a Customer Support Manager, to deliver value to our customers through Client's software. A key element of your role will be providing frontline support to our customers. This will include solving customer problems, communicating with customers, troubleshooting technical issues, and escalating issues when required.
Duties and Responsibilities
- Rapidly learn the basics of the client software, enabling you to resolve customer queries.
- Provide a friendly and helpful service to customers when they contact Enable.
- Triage incoming customer requests, with support from the rest of the team.
- Solve our customers' problems and assist them in using the Enable software.
- Maintain an understanding of open support queries and escalate issues to peers as and when required.
- Collaborate with cross-functional teams, including Engineering and Product, to ensure timely resolution of customer issues and product improvements.
Knowledge, Skills, and Abilities (KSAs)
- Proficient problem-solving skills.
- Verbal and written communication skills to effectively convey technical concepts and instructions to customers of varying technical backgrounds.
- Demonstrated ability to quickly grasp complex software systems and learn and digest new information.
- Strong multitasking and effective time management abilities.
- Self-motivated and proactive attitude to support the team where necessary.
- Collaborative team player. Experience working well with internal teams, balancing team and customer success with company needs and opportunities.
Required Education and Experience
- A bachelor's degree.
- years of customer-facing experience, preferably in a SaaS company.
Other related postings and roles in this listing include Customer Support positions in other locations. See below for additional postings.
Other postingsCustomer Support – Call Center Agents (Metro Manila sites)
- Responsibilities: Resolve customer inquiries, update records, stay updated on policies, contribute to a positive team environment.
- Qualifications: Good communication, English proficiency, computer literate, strong problem-solving, ability to thrive in a fast-paced environment.
- Benefits: Monthly commissions, HMO, paid leaves, OT & holiday pay, 13th month, insurance, career growth, signing bonuses, and other benefits.
Locations include Caloocan City, Makati City, Baesa, and other NCR sites. Posted today.
Customer Support – Non-Voice (Non-Voice role)
- Location: Baesa, Makati, Caloocan; Salary up to PHP 300,000.
- Qualifications: Fresh graduates welcome; strong written English; able to type and communicate via digital channels.
- Benefits: HMO, leaves, night diff, overtime pay, 13th month, etc.
Other postings include roles at Sapient/Lean Solutions Group, with similar structure and benefits.
Important NotesThe postings describe multiple companies hiring for customer support roles, with varying locations across Metro Manila and surrounding NCR areas. Each listing includes responsibilities, qualifications, and benefits common to BPO roles, and several postings indicate mass hiring and project-based contracts with potential for absorption.
Be sure to review the exact location, salary, contract type, and requirements for each posting when applying.
Posted today
#J-18808-Ljbffr-
, , Philippines Buscojobs Full timeCustomer Service Representative Posted today Job Description Join Our Team as a Customer Service Representative - Cebu IT Park Up to ₱26,000 Salary + ₱5,000 Sign-On Bonus Newbie-Friendly Virtual Interview Process - No Experience Needed Looking for a fresh start or a new career? We're hiring enthusiastic Customer Service Representatives at our Cebu...
-
, Camarines Sur, Philippines Buscojobs Full timeOverview Orbit Teleservices helps organizations enhance the most-valued customer relationship by improving the methods that deliver their services. Our background as a pioneering communications company implies we have procedures, experience, and abilities that make us ready to achieve our goals as a company and the business objectives of our clients. Minimum...
-
, Metro Manila, Philippines Buscojobs Full timeJob Listings The following entries are listed as Customer Support roles from multiple companies and locations in the Philippines. Each entry includes a brief job description, responsibilities, qualifications, and benefits where provided. This reformatted version uses only allowed HTML tags and aims to present clear, job-focused information. Customer...
-
Brand Partnerships Associate
3 weeks ago
, Oriental Mindoro, Philippines Buscojobs Full timeJob Description We are seeking a highly skilled Brand Marketing Associate to join our team. The successful candidate will be responsible for developing and implementing comprehensive brand marketing strategies, creating engaging and impactful brand campaigns, and managing brand partnerships and sponsorships. Key Responsibilities: Develop and implement brand...
-
Client Success Manager
3 weeks ago
, Oriental Mindoro, Philippines Buscojobs Full timeClient Success Manager – Philippines (Bacoor) Location: Bacoor, Philippines Employer: AXA Philippines Life and General Insurance Employment type: Regular • Full-time Posted: today Job Description The role will be responsible for: Initiates outbound callout to customers requesting for Full/Partial withdrawals Attends to customer's queries during outbound...
-
Customer Success Manager
5 days ago
, Metro Manila, Philippines Momos Full timeOverview Momos is a rapidly growing startup headquartered in San Diego and Singapore, building AI for customers at every location. Momos works with leading enterprise multi-location brands and QSRs globally, such as Firehouse Subs, Shake Shack, and Baskins Robbins, and powers the entire customer stack with AI for 20,000 locations globally. At Momos, our core...
-
Customer Success Associate
4 weeks ago
, , Philippines SoftwareONE Deutschland GmbH Full timeOverview SoftwareOne is a leading global provider of end-to-end software and cloud technology solutions, headquartered in Switzerland. With an IP and technology-driven services portfolio, it enables companies to develop and implement their commercial, technology and digital transformation strategies, modernizing applications and migrating critical workloads...
-
Customer Success Associate
3 weeks ago
, Ilocos Sur, Philippines Buscojobs Full timeJob Description We are seeking a Customer Success Associate to join our team. The successful candidate will play a pivotal role in fostering strong and lasting relationships between our customers and our company. Key Responsibilities: Address customer issues, concerns, and inquiries through our dedicated customer service channels Proactively identify...
-
Senior Manager, Customer Success
5 days ago
, Metro Manila, Philippines griddable.io Full timeSenior Manager, Customer Success (People Leader), Philippines (Philippines) Location: Manila, Philippines Responsibilities Lead a team of Customer Success Managers, forecasting growth and establishing a high performing culture. Execute strategies for Signature Success Plan renewals and growth across the assigned portfolio. Engage in top Signature Success...
-
Associate Customer Success Manager
2 weeks ago
, Metro Manila, Philippines Five9 Full timeJoin us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an...
