Customer Success Associate Customer Partnerships · Philippines ·
17 hours ago
Job Listings
Mandaluyong, National Capital Region ₱ - ₱ Y IBEX Global Solutions (Philippines) Inc.
Posted today
Customer Support – Associate Customer SuccessJob Description
As an Associate Customer Support Specialist, you will be a member of our Customer Success (CS) team. You will work as part of a support team, alongside a Customer Support Manager, to deliver value to our customers through Client's software. A key element of your role will be providing frontline support to our customers. This will include solving customer problems, communicating with customers, troubleshooting technical issues, and escalating issues when required.
Duties and Responsibilities
- Rapidly learn the basics of the client software, enabling you to resolve customer queries.
- Provide a friendly and helpful service to customers when they contact Enable.
- Triage incoming customer requests, with support from the rest of the team.
- Solve our customers' problems and assist them in using the Enable software.
- Maintain an understanding of open support queries and escalate issues to peers as and when required.
- Collaborate with cross-functional teams, including Engineering and Product, to ensure timely resolution of customer issues and product improvements.
Knowledge, Skills, and Abilities (KSAs)
- Proficient problem-solving skills.
- Verbal and written communication skills to effectively convey technical concepts and instructions to customers of varying technical backgrounds.
- Demonstrated ability to quickly grasp complex software systems and learn and digest new information.
- Strong multitasking and effective time management abilities.
- Self-motivated and proactive attitude to support the team where necessary.
- Collaborative team player. Experience working well with internal teams, balancing team and customer success with company needs and opportunities.
Required Education and Experience
- A bachelor's degree.
- years of customer-facing experience, preferably in a SaaS company.
Other related postings and roles in this listing include Customer Support positions in other locations. See below for additional postings.
Other postingsCustomer Support – Call Center Agents (Metro Manila sites)
- Responsibilities: Resolve customer inquiries, update records, stay updated on policies, contribute to a positive team environment.
- Qualifications: Good communication, English proficiency, computer literate, strong problem-solving, ability to thrive in a fast-paced environment.
- Benefits: Monthly commissions, HMO, paid leaves, OT & holiday pay, 13th month, insurance, career growth, signing bonuses, and other benefits.
Locations include Caloocan City, Makati City, Baesa, and other NCR sites. Posted today.
Customer Support – Non-Voice (Non-Voice role)
- Location: Baesa, Makati, Caloocan; Salary up to PHP 300,000.
- Qualifications: Fresh graduates welcome; strong written English; able to type and communicate via digital channels.
- Benefits: HMO, leaves, night diff, overtime pay, 13th month, etc.
Other postings include roles at Sapient/Lean Solutions Group, with similar structure and benefits.
Important NotesThe postings describe multiple companies hiring for customer support roles, with varying locations across Metro Manila and surrounding NCR areas. Each listing includes responsibilities, qualifications, and benefits common to BPO roles, and several postings indicate mass hiring and project-based contracts with potential for absorption.
Be sure to review the exact location, salary, contract type, and requirements for each posting when applying.
Posted today
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