Logistics Customer Service Representative

Logistics Customer Service Representative – Cebu IT Park, Cebu

Salary: ₱20,000 - ₱24,000 | Company: Stark Asia Solutions Inc. | Posted today

Job Description:

• Account: Logistics
• Location: Cebu IT Park
• Schedule: Shifting Schedule

What's in it for you?

• Basic salary up to ₱20,000
• Plus ₱2,000 non-taxable allowance
• 20% night differential
• HMO coverage starting on Day 1
• Paid training
• Clear opportunities for career growth

Qualifications

• At least Senior High School graduate
• With at least 6 months BPO experience
• Above average English communication skills
• Must be willing to work onsite in Cebu IT Park
• Must have: TOR/Diploma, COE or Resignation Letter, valid Government IDs (SSS, PhilHealth, TIN, Pag-IBIG), and NBI Clearance

Benefits:

• Additional leave
• Company Christmas gift
• Company events
• Health insurance
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Note: This posting reflects specific client requirements and onsite work in Cebu IT Park.

Customer Support – Refunds & Returns Specialist – Cubao, Quezon City

Qualifications:

• College level or graduate
• At least 1 year customer service experience (E‑commerce/Retail/Financial Services preferred)
• Strong problem‑solving & communication skills
• Detail‑oriented, patient, and professional

Job Highlights:

• Process returns & refunds
• Investigate disputed transactions
• Handle escalated customer concerns (chat, email, phone)
• Coordinate with logistics, accounting, and QA teams

Be part of a dynamic team where customer advocacy meets policy compliance. Apply now and grow with us.

Customer Support – Makati City, National Capital Region

Salary: ₱150,000 - ₱250,000 | Company: Lean Solutions Group

Posted 1 day ago

Job Description:

We are seeking detail‑oriented and customer‑focused individuals to join our team as Customer Support Agents on a 3‑month project‑based contract, with the possibility of absorption into a regular position depending on performance and business needs. This role handles customer inquiries, delivery instructions, and missing package requests primarily through digital channels such as website chat and SMS/text, with occasional email follow‑ups and rare phone interactions handled by escalations or specialized teams.

Key Responsibilities:

• Manage and respond to customer inquiries regarding order status, delivery instructions, and missing package requests via website chat and SMS/text
• Provide follow‑up support through email when necessary
• Maintain professionalism and accuracy in communication across all channels
• Handle a maximum of 3 concurrent interactions
• Ensure timely responses, with at least 80% of chats answered within 3 minutes
• Meet quality standards by achieving a minimum of 90% on audited interactions (4–8 audits/month)
• Collaborate with the escalation team for phone contact or advanced handling
• Adhere to processes and SLAs

Qualifications:

• High School Graduate; College level or Graduate preferred
• Prior customer service or BPO experience is an advantage but not required
• Strong written communication skills
• Ability to multitask with accuracy and quality
• Comfortable using multiple digital platforms and tools
• Strong problem‑solving and customer‑first mindset

Performance Metrics:

• Productivity SLA: 80%+ of chats answered within 3 minutes
• Quality SLA: 90%+ score on audits

Customer Support – Iloilo Office

Location: Iloilo, Iloilo

Salary: ₱180,000 - ₱300,000 | Company: Be One of Us - Cooee Inc

Posted 1 day ago

Job Description:

Schedule: 7 PM–4 AM | Fulltime | Iloilo (Onsite)

Role: Customer Support & Operations Associate to manage partner requests, coordinate with contractors, update data, and ensure smooth operations. Requires accuracy, adaptability, and strong communication.

Why Cooee:

We value human connection and investing in people. We are a growing team committed to transforming through connection. This role emphasizes non‑sales, client support, and data coordination with international partners.

What you’ll be working on

• Assist clients by interpreting and validating service requests
• Coordinate with contractors and partners to address client needs
• Maintain and update client/service data in internal systems
• Monitor open jobs and follow up for timely completion
• Communicate clearly with clients and team members
• Contribute to process improvements

What we’re looking for

• 1–2 years in customer service, operations support, or data coordination
• Fresh graduates welcome
• Strong English, interpersonal, and organizational skills
• Detail‑oriented, able to work in fast pace
• MS Office; CRM/ticketing tools a plus
• Willing to work full onsite, night shift

Onsite address: Iloilo Office, Bldg. 2, 2nd Floor of Nelly Garden, Jaro, Iloilo City

Customer Support – Metro Manila

Posted 1 day ago

Job Description:

Mass hiring for Call Center Agents in Metro Manila sites. Responsibilities include resolving inquiries, updating records, and staying updated on policies to provide accurate information. Benefits include commissions, health insurance, and generous leave policies.

Responsibilities:

• Resolve customer inquiries and escalate when necessary
• Update records of interactions and orders
• Stay updated on policies to provide accurate information
• Contribute to a positive team environment

Qualifications:

• Good communication skills
• Conversant in English
• Computer literate
• Strong problem-solving abilities
• Ability to thrive in a fast-paced environment

Our Benefits:

• Monthly commissions
• Various account options
• HMO with 2 dependents from Day 1
• Office perks and paid leaves
• 13th month pay and government benefits
• Career growth and incentives

Be part of a growing team and enjoy work‑life balance. Apply now for a quick response.

Customer Support – Cebu/Mass Hiring (General)

Location: Cebu and Metro Manila variants

Typical responsibilities include handling calls, chats, and emails; updating CRM; and ensuring customer satisfaction. Qualifications common across postings include good communication skills, basic computer literacy, and customer service experience preferred.

What locations can I find these jobs in?

Locations include:

• Cebu
• Quezon City
• Makati City
• Iloilo
• Metro Manila sites

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