L2 Helpdesk/Technical Support Specialist

1 week ago

Quezon City, Philippines MicroSourcing Full time

Overview

L2 Helpdesk/Technical Support Specialist (Dayshift-Onsite in 1880 Eastwood)

Inniti has a fantastic opportunity for an experienced and client focused support professional. Be part of a growing technology organisation that provides a range of Managed IT Services throughout Australia. This is a great opportunity for someone who may want to step out of a large call centre environment to mix it up a little. You will use your excellent client service skills and strong problem-solving skills to assist our clients with a range of various technical challenges. As you will be given a lot of autonomy, we are looking for someone who is mature, or has a mature mindset and takes their responsibilities seriously.

Responsibilities
  • Provisioning of high-quality technical support to clients via telephone, email & chat
  • Hardware and software provisioning (run-up) for client orders
  • Management and ordering of licenses and equipment

Responsibilities also include delivering clear communication and maintaining a client-focused service ethos.

Qualifications
  • Experience in troubleshooting and resolving core services such as:
  • Desktop OS: Windows 7, 8, 10 & 11, MacOS
  • Server OS: Windows Server 2008 R2 and above, 2012, 2016, 2019 & 2022
  • Networking: TCP/IP, DNS, DHCP, VPN
  • Cloud computing platforms (e.g., AWS, Azure, Google Cloud)
  • Office Software: Microsoft Office 2016/21 & Office365
  • Active Directory (on-premise and Azure)
  • Microsoft Exchange (on-premise and Online)
  • Voice/Video Network infrastructure and unified communications
  • Multi-Function devices and printers
  • Office 365 knowledge including SharePoint Online, AzureAD and Exchange Online
  • Understanding of Virtual Environments and virtualization technologies (VMware, Hyper-V)
  • Understanding of public domains, DNS hosting and management
  • Strong English communication skills and ability to translate complex commands into simple steps

Have the ability to communicate clearly, multi-task with strong organization and time management, promptly respond to queries, run diagnostic programs, isolate problems, and implement solutions. Demonstrate problem solving, negotiation, knowledge sharing in a team environment, and a client service ethos.

Seniorities & Employment
  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Information Technology
  • Industries: Outsourcing and Offshoring Consulting

Referrals increase your chances of interviewing at MicroSourcing.

#J-18808-Ljbffr

  • L2 Helpdesk/Technical Support Specialist

    1 week ago

    Quezon City, Philippines MicroSourcing Full time

    Discover your 100% YOU with MicroSourcing! Position: L2 Helpdesk/Technical Support SpecialistLocation: Libis, Quezon CityWork setup & shift: Onsite | Day Shift Why join MicroSourcing? You'll have: Competitive Rewards : Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group...

  • L2 IT Helpdesk Technician

    2 weeks ago

    Quezon City, National Capital Region, Philippines MicroSourcing Full time $4,000 - $6,000 per year

    Discover your 100% YOU with MicroSourcingPosition: L2 IT Helpdesk TechnicianLocation: Global One, Eastwood, Quezon CityWork setup & shift: Onsite | Day shiftWhy join MicroSourcing?You'll HaveCompetitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life...

  • HelpDesk L1 L2 Team leader

    3 weeks ago

    Cebu City, Philippines NCR Voyix Full time

    Join to apply for the HelpDesk L1 L2 Team leader role at NCR Voyix 2 weeks ago Be among the first 25 applicants Join to apply for the HelpDesk L1 L2 Team leader role at NCR Voyix Get AI-powered advice on this job and more exclusive features. About NCR VOYIXNCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for...

  • Support and Helpdesk Coordinator

    1 week ago

    Quezon City, National Capital Region, Philippines JIMAC INC. Full time ₱30,000 - ₱60,000 per year

    Position Summary:Support and Helpdesk Coordinator plays a critical role in managing and delivering efficient technical support to clients and ensuring the smooth operation of both helpdesk and field service teams. This position involves overseeing daily helpdesk activities, managing ticketing workflows, coordinating field engineers, resolving escalated...

  • Technical Support – L2

    3 weeks ago

    Quezon City, Philippines Stark Asia Solutions Inc. Full time

    We're Hiring: Technical Support – L2 (Bank Account) Join a high-performing technical support team in the banking and financial services industry. We're looking for experienced professionals who can provide Level 2 support for payment systems and banking platforms.| Responsibilities Provide Level 2 technical support for banking and financial services...

  • L2 Technical Support Engineer Hiring ASAP

    2 weeks ago

    Makati City, National Capital Region, Philippines KMC Solutions Full time ₱900,000 - ₱1,200,000 per year

    L2 Technical Support EngineerLocation: Onsite - One AyalaShift: Rotating Work ScheduleAbout the RoleWe're looking for an experienced Technical Support Specialist to join our team. You'll provide technical assistance across Windows, Linux, and macOS environments, with a focus on cloud-based and IP security systems. If you're a problem-solver with strong...

  • Helpdesk Support

    2 weeks ago

    Quezon City, National Capital Region, Philippines Belly Rub Pet Services Full time ₱25,000 - ₱130,878 per year

    QualificationsGraduated of Information Technology or any related courseWith at least 1 year experience in helpdesk or technical supportWith experience in ticketing management as well as the root cause analysisAbility to diagnose and resolve technical issuesCan work in high-pressue environmentJob Type: Full-timePay: From Php25,000.00 per monthBenefits:Health...

  • Support and Helpdesk Coordinator

    7 days ago

    Quezon City, National Capital Region, Philippines Belly Rub Pet Services Full time ₱30,000 - ₱35,000 per year

    Job Description:Oversee helpdesk operations and monitor daily team activities to ensure efficient and effective support deliveryRegularly monitor and manage the helpdesk ticketing system to ensure timely resolution of incidents and service requests.Guide helpdesk team on issue resolution and proper ticket documentation practices.Track aging tickets and...

  • L2 Microsoft Support Engineer

    2 weeks ago

    Cebu City, Central Visayas, Philippines Agileit IT consultancy Full time ₱1,200,000 - ₱2,400,000 per year

    Position OverviewWe are looking for a skilled and experienced L2 Microsoft Support Engineer to join our IT operations team. This role involves handling escalated technical issues, providing in-depth support for Microsoft technologies, and collaborating with Level 1 engineers to resolve complex problems. The L2 Support Engineer will play a key role in...

  • Helpdesk Specialist

    4 hours ago

    Cebu City, Philippines Business Class Full time

    Overview Here, at Business-Class , we strive to become the number one choice for all premium-class travelers. A mission we won't be able to achieve without the right people working together hand-in-hand to accomplish the same purpose. We are dedicated to providing the best product, focusing on customer service and satisfaction to gain loyal repetitive...