L2 Helpdesk/Technical Support Specialist

Discover your 100% YOU with MicroSourcing

Position: L2 Helpdesk/Technical Support Specialist
Location: Libis, Quezon City
Work setup & shift: Onsite | Day Shift

Why join MicroSourcing?

You'll have:

• Competitive Rewards : Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses

• A Collaborative Spirit : Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.

• Work-Life Harmony : Enjoy the balance between work and life that suits you with flexible work arrangements.

• Career Growth : Take advantage of opportunities for continuous learning and career advancement.

• Inclusive Teamwork : Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role:

As a L2 Helpdesk/Technical Support Specialist, you will be responsible for:

• The provisioning of high-quality technical support to our clients via telephone, email & chat; Hardware and software provisioning (run-up) for client orders; Management and ordering of licenses and equipment.

• You will use your excellent client service skills and strong problem-solving skills to assist our clients with a range of various technical challenges. As you will be given a lot of autonomy, we are looking for someone who is mature, or has a mature mindset and takes their responsibilities seriously.

What You Need:

Non-negotiable Requirements:

• Experience in troubleshooting and resolving core services such as: Desktop OS: Windows 7, 8, 10 & 11, MacOS

• Server OS: Windows Server 2008 R2 and above, 2012, 2016, 2019 & 2022, Networking, including TCP/IP, DNS, DHCP, VPN

• Cloud computing platforms (e.g., AWS, Azure, Google Cloud)

• Office Software: Microsoft Office 2016/21 & Office365

• Active Directory (on-premise and Azure)

• Microsoft Exchange (on-premise and Online)

• Voice/Video Network infrastructure and unified applications

• Multi-Function devices and printers

• Good understanding and knowledge of Office 365, including SharePoint Online, Office 365 - Administration, AzureAD and Exchange Online

• Understanding of Virtual Environments, Familiarity with virtualization technologies (VMware, Hyper-V).

• Strong understanding of public domains, DNS hosting and management

Preferred:

• Communicate in clear English complex commands and translate them into simple steps both over the phone, via chat and email.

• Multi-task with strong organisation, prioritisation and time management skills

• Promptly respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions;

• Demonstrate problem solving and negotiation skills, the ability to share knowledge and expertise in a team environment

• Demonstrate your client service ethos

About MicroSourcing
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.
Our commitment to 100% YOU
MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.
At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%