Helpdesk Support

Key Duties & ResponsibilitiesEnsure high-quality customer experience by monitoring interactions, handling escalated employee complaints, and implementing improvements based on feedback.Track key performance metrics such as First Response Time, POC Response Time, Overall Resolution Time, and Customer Satisfaction Rating, among others, to identify areas for...

Key Duties & Responsibilities:Ensure high-quality customer experience by monitoring interactions, handling escalated employee complaints, and implementing improvements based on feedback.Track key performance metrics such as First Response Time, POC Response Time, Overall Resolution Time, and Customer Satisfaction Rating, among others, to identify areas for...

Responsibilities:Provide 1st& 2nd Level IT support to stores and support groups via phone and in person.POS software and hardware, EFTPOS, Mobile/PDA devices, LAN networks, PABX, IP-based phone systems, Printer Fleet and more.Maintain issues via call logging system and ensure it is complete and up to date. Support other IT teams with new projects as...

The Helpdesk is responsible for providing assistance and support to employees or clients who are experiencing issues with the services. This role ensures inquiries and concerns are addressed promptly, courteously, and effectively.RESPONSIBILITIES:Respond to help requests via phone, email, or in personRecord and track issues, concerns, or requests using a log...

Position Summary:As an IT Helpdesk Support, you will be the first point of contact for our clinets, providing technical support and assistance with their IT-related issues in the company. Your primary responsibility will be to ensure our clients have a seamless and efficient experience while resolving their IT problems. This role plays a crucial part in...

Position Summary:As an IT Helpdesk Support, you will be the first point of contact for our clinets, providing technical support and assistance with their IT-related issues in the company. Your primary responsibility will be to ensure our clients have a seamless and efficient experience while resolving their IT problems. This role plays a crucial part in...

The Helpdesk Lead Coordinator is responsible in providing end-user the support and information related to company's process, products and services. Handles ticket management and conducts monitoring of status and updates. Directly coordinate with other Product Support Specialist, Developer, Third-party Helpdesk, and internal and external Field System Engineer...

Position SummaryAs an IT Helpdesk Support, you will be the first point of contact for our clients, providing technical support and assistance with their IT-related issues in St. Luke's. Your primary responsibility will be to ensure our clients have a seamless and efficient experience while resolving their IT problems. This role plays a crucial part in...

The IT Helpdesk Officer is responsible for providing first-level technical support and assistance to employees, ensuring that all IT-related issues, requests, and inquiries are addressed in a timely and efficient manner. This role involves troubleshooting, system maintenance, and the management of IT resources to support the company's operations.Handle and...

Join our After Sales Delivery (ASD) Team as a Helpdesk Technical SupportMinimum RequirementBachelor's degree in ECE, Electrical, IT, or any related field.Fresh grads are also welcome to applyBackground in telecom systems and technical troubleshooting.Experience in remote alarm monitoring, backend configuration, and system diagnostics.Proficient in using...